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Iterative Health is a healthcare technology and services company accelerating clinical research across gastrointestinal, hepatology, obesity, and cardiology. The company operates a network of 100+ research sites across the US, Europe, India, and Australia, combining clinical trial expertise with AI to connect sponsors with high-performing research teams.
The Research Site Manager serves as the operational backbone of the clinical research site in New Albany, Indiana. This role owns day-to-day execution of clinical trial activities, managing site staff, driving enrollment performance, and ensuring studies run with quality, compliance, and efficiency.
Key responsibilities include:
- Managing day-to-day site operations, staff management, problem-solving, and operational planning
- Creating and implementing standardized, documented clinic workflows to drive operational excellence
- Attending site selection visits and site initiation visits (SIVs)
- Overseeing study supply inventory and maintaining adequate stock levels
- Managing site-level purchasing and expenses aligned with cost guidelines and profitability goals
- Acting as assigned or backup Clinical Research Coordinator (CRC) as needed
- Owning the full employee lifecycle for site staff (CRCs and Research Assistants), including hiring, onboarding, assignments, development, performance reviews, and offboarding
- Ensuring timely completion of tasks in EMR and CTMS systems
- Leading onsite training of clinical operations staff
- Monitoring timelines and addressing performance issues
- Reviewing and approving timesheets
- Developing strategies with Iterative Health management to meet performance targets around enrollment, timeliness, and site health
- Meeting assigned productivity and quality metrics
- Following up on monitoring visit action items
- Maintaining effective communication with CROs, sponsors, Principal Investigators, and referring physicians
- Conducting regular site research meetings to discuss study progress and enrollment
- Identifying and managing third-party vendors
- Protecting rights and welfare of human research participants
- Cooperating with research compliance and monitoring efforts regarding PHI access and disclosure
- Assessing problem situations and generating solutions
The ideal candidate is an experienced clinical research professional equally comfortable leading a team, solving operational problems, and rolling up their sleeves as a backup CRC when needed. The role thrives in a fast-paced, high-ownership environment.
Iterative Health operates with a collaborative, low-ego team environment emphasizing high ownership and accountability, fast-paced growth, open communication, continuous learning, and a mission-driven focus on improving patient outcomes.
REQUIREMENTS:
- Bachelor's degree from an accredited institution; science disciplines (biology, chemistry, etc.) preferred, or equivalent combination of education and experience
- Minimum 3 years of experience as a senior Clinical Research Coordinator
- Some management experience preferred
- Strong written and verbal communication skills
- Ability to read, interpret, and apply clinic policies and research protocols
- Proficiency in standard office software; experience with EMR and CTMS platforms preferred
- Highly organized with ability to manage multiple priorities and meet deadlines with or without direct supervision
- Strong problem-solving skills and ability to make sound decisions under pressure
- Ability to interact professionally with staff, investigators, sponsors, and cross-functional partners
- Willingness to travel across facility sites and occasionally to company meetings
PREFERRED QUALIFICATIONS:
- GI and hepatology clinical trial experience
- Prior experience in a site management or team leadership role within a clinical research environment
- Familiarity with Iterative Health tools including CTMS, EMR systems, and Salesforce
- Experience working within a research site network or multi-site clinical trial environment
- Knowledge of GCP guidelines and human subject research regulations
