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Hisense USA is seeking a detail-oriented Order Management Specialist to support operations at a fast-paced repair center in Suwanee, Georgia. This role is critical to ensuring smooth day-to-day operations through high-touch order processing with limited automation, requiring strong coordination, data accuracy, and cross-functional follow-ups.
Key responsibilities include:
- Look up service order numbers in NSA and coordinate with warehouse for TVs received without order numbers
- Acknowledge receipt of customer products in the CRM system, verifying customer names and service order numbers against receiving forms
- Check NSA/CRM systems for call center instructions and communicate relevant information to technicians
- Print and distribute service orders and repair reports to the warehouse
- Write advance exchange numbers in repair reports to ensure proper inventory placement
- Update and file all repair reports in the CRM system within 2 days
- Process refund documentation when necessary
- Cross-check and verify that all NSA notations from the call center are followed by the repair team
- Process exchanges as needed
- Receive parts requests from technicians, place orders through the CRM system, track delivery, verify accuracy, label parts, and organize inventory on shelves
- Update all repair statuses in Excel and create reports to track open orders and ensure on-time closure
The ideal candidate will have an Associate's degree or higher and 1–3 years of hands-on experience in operations, order management, supply chain, or retail operations. Required skills include proficiency with SAP/CRM systems and Excel, strong attention to detail, ability to manage high-volume repetitive tasks with accuracy, excellent written and verbal communication, time management, and prioritization. This is a self-starter role requiring comfort in a manual work environment.
