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Foodics is a leading restaurant management ecosystem and payment tech provider founded in 2014, headquartered in Riyadh with offices across 5 countries (UAE, Egypt, Jordan, Kuwait) serving customers in over 35 countries. The company has processed over 6 billion orders and raised $170 million in the largest SaaS funding round in MENA.
As a Renewals Specialist, you will manage a portfolio of customers with direct ownership of renewals, churn prevention, and ARR retention. You will act as a trusted customer success partner, going beyond transactional renewals to drive long-term value realization.
Key responsibilities include:
- Own customer renewals for an assigned portfolio and ensure timely, successful renewal closure
- Proactively manage customer relationships as the primary point of contact
- Conduct a minimum of 4 structured health-check calls per customer annually
- Identify risks, dissatisfaction signals, and expansion opportunities early
- Resolve customer issues by coordinating with internal teams (Support, Product, Finance)
- Track and follow up on open issues until full resolution
- Maintain accurate customer data, renewal status, and risk indicators in CRM systems
- Take accountability for churn reduction and ARR retention within your portfolio
You will work in a hyper-growth SaaS environment with a diverse team of over 30 nationalities across 14 countries, with opportunities for personal development, mentoring, and career growth.
REQUIREMENTS:
- 1–3 years of experience in Customer Success, Account Management, Renewals, or Support
- Experience with SaaS or subscription-based products (strong plus)
- Strong communication skills; Arabic required, English a plus
- Customer-centric mindset with problem-solving skills
- Comfortable working with targets related to retention, churn, and ARR
- Experience using CRM tools (e.g., Salesforce or similar) is a plus
- Familiarity with ticketing/support tools (e.g., Zendesk or similar) is a plus
- Experience supporting customers in the Saudi or GCC market is a plus
