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BrowserStack is the world's leading cloud-based software testing platform, serving over 50,000 customers including Amazon, Microsoft, Meta, and Google. The company powers more than two million tests daily across 22 global data centers, providing access to 35,000+ real devices and browsers. Founded in 2011, BrowserStack has grown to over 1,200 employees and operates with a remote-first approach.
As a Renewals Specialist, you will be responsible for managing and expanding customer relationships during the renewal cycle. This role focuses on identifying upsell and cross-sell opportunities, ensuring customer retention, and driving revenue growth from existing accounts. You will work closely with account managers and the sales team to understand customer needs, demonstrate product value, and negotiate renewal agreements.
Key responsibilities include:
- Proactively engaging with customers approaching renewal dates
- Analyzing customer usage patterns and identifying expansion opportunities
- Preparing renewal proposals and managing the negotiation process
- Collaborating with product and customer success teams to address customer concerns
- Tracking renewal metrics and forecasting revenue
- Building strong relationships with key stakeholders at customer organizations
The role operates within a remote-first environment with comprehensive support for home office setup, connectivity, and wellbeing. BrowserStack has been recognized on the Forbes Cloud 100 list for four consecutive years and is backed by investors including Accel, Bond, and Insight Partners.
Requirements: Not specified in the provided posting text.
