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ClearGov is building the modern financial operating layer for the public sector, helping over 2,000 US local governments and school districts plan, budget, report, and communicate their finances. The company is seeking a Renewals Manager to design, own, and scale end-to-end renewal operations across all customer segments.
This is a strategic and process-focused role dedicated to operationalizing playbooks, driving systems efficiency, and delivering precise retention forecasting. The Renewals Manager will serve as a customer-facing commercial contact for SMB and Tech Touch accounts when needed, leveraging direct interactions to optimize digital renewal processes for scale.
Key responsibilities include building and owning renewal forecasting models with CS Ops to flag early risk indicators and deliver accurate Gross Retention Rate (GRR) and Net Retention Rate (NRR) projections to leadership. The role requires designing and standardizing the end-to-end renewal operating model across high-touch, mid-touch, and digital customer segments, defining explicit lifecycle stages, milestone triggers, and cross-functional rules of engagement between Customer Success, Account Management, Sales, and RevOps.
The Renewals Manager will manage Salesforce renewal pipelines, opportunity generation, forecasting workflows, and data integrity to ensure accurate net retention reporting. The role includes implementing AI-driven insights, automated messaging, and workflow triggers to efficiently scale renewals for digital and low-touch segments. Additionally, the manager will operationalize renewal pricing strategies, annual uplift models, contract co-terming, and multi-year commitment terms aligned with B2B SaaS best practices, and document standard operating procedures (SOPs) to train Customer Success teams on commercial conversations.
