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Fin, now part of Salesforce, is building the highest-performing AI Customer Agent on the market. As a Relationship Manager for Mid Market, you'll own and grow a portfolio of fast-growing Fin customers, driving revenue expansion, retention, and long-term loyalty.
You'll engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fin's platform directly to measurable business impact. Your responsibilities include designing and executing territory strategies that target upsell, cross-sell, and multi-business unit expansion with data-backed plans. You'll partner cross-functionally with Marketing, Product, and Customer Success teams to translate real customer needs into product innovation and go-to-market alignment.
You'll analyze and communicate performance metrics that demonstrate the story behind growth—retention, adoption, and platform expansion. The role also involves investing in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.
Fin operates with a hybrid working policy, expecting employees in the office at least three days per week. The company emphasizes partnership over transactional selling, asking salespeople to think bigger, move faster, and win with integrity. Development is baked into how the organization promotes, learns, and leads, with investment in every Relationship Manager's growth.
REQUIREMENTS:
- 5+ years in a quota-carrying role managing a book of business (~50 accounts) focused on retention, renewals, and expansion
- 3+ years selling SaaS solutions, ideally in complex, high-velocity environments
- Proven success navigating procurement processes and influencing enterprise-level decision-makers
- Experience selling AI-powered products with deep knowledge of AI applications and ability to translate technical capability into customer value
- Track record of consistent overachievement, exceeding quota and driving revenue growth and complex renewals
BONUS SKILLS:
- Sharp communication skills (written and verbal) tailored to senior stakeholders and technical teams
- Strong commercial instincts and ability to thrive in fast-moving, evolving organizations
- High intellectual curiosity and growth mindset
- Trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations
- Demonstrated leadership, influencing across functions to drive alignment and results
