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Salary: CAD 70,000 - 75,000 / annual
COBS Bread, part of the Bakers Delight franchise network (700+ bakeries globally), is seeking a Regional Operations Specialist to join the Operations Team in the Prairies. This role reports to the Regional Operations Manager and focuses on delivering operational support, training, and oversight to franchisees across the region to drive improvements in bakery sales, operating profit, and standards.
Key responsibilities include conducting regular bakery visits and assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality standards; providing in-bakery training and operational support to identify and implement sales improvement opportunities; coordinating and implementing local marketing initiatives; monitoring bakery performance against standard expectations; attending production process reviews to ensure recipe compliance; conducting reviews of actual production versus production schedules; participating in Quarterly and Annual Business Reviews; and implementing profit improvement plans as directed by the Regional Director. The role requires frequent travel and field-based work rather than desk-based operations, with compliance to all OH&S policies.
COBS Bread is a young, fast-growing company with expansion plans across North America. The organization is backed by Bakers Delight, an Australian-owned company founded in 1980 and recognized as the world's most successful franchise bakery network. The company emphasizes product quality, people development, and warm customer service, operating in a dynamic, continuous-learning environment that encourages professional development and career progression.
REQUIREMENTS:
- 1-2 years' experience in operations, preferably in a franchise retail environment
- 2+ years' experience in customer service
- 1-2 years' experience in the food service, hospitality, or franchise industry
- Baking experience required
- Valid driver's licence and willingness to travel frequently and spend time in the field
- Excellent verbal and written communication skills
- Ability to influence others to affect change and drive continuous improvement
- Can work autonomously and collaborate within a team environment
- Strong problem-solving and conflict resolution skills
- Strong interpersonal skills to build trust and rapport
- Strong organizational skills to manage multiple tasks and deadlines
- Strong attention to detail
- High-energy, positive attitude with ability to quickly develop trust and meaningful relationships
