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Salary: USD 125,000 - 155,000 / annual
Studs is a category-defining ear piercing and earring brand recognized by Fast Company as one of the 10 most innovative companies in retail for 2023. The company connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience, prioritizing safety and expertise in a cool, welcoming environment at accessible price points.
The Regional Manager, Northeast oversees Studs studios across Boston, Madison, Minneapolis, and emerging markets as the company expands nationally. Reporting directly to the CEO, this leader drives financial performance, operational consistency, and team development across 8+ studios while serving as a critical field partnership role in the company's expansion.
Operational Leadership: Own revenue, labor efficiency, and KPI performance across all Northeast studios, driving accountability to targets. Ensure consistent adherence to Studs brand standards across staffing, scheduling, visual presentation, and guest experience in a geographically dispersed portfolio. Analyze studio-level results to identify performance gaps, develop corrective action plans, and prioritize resource allocation. Partner cross-functionally on new studio openings, local initiatives, and regional rollout of HQ-led programs.
People Leadership & Development: Manage, coach, and develop Studio Managers across the region to deliver strong performance, engagement, and retention. Build leadership bench strength; identify and develop internal talent for future growth roles. Partner with People, Retail Training, and Piercing Education teams to ensure onboarding, development, and performance management programs land effectively. Model and reinforce a culture of accountability, inclusion, and feedback consistent with Studs values.
Strategic Partnership & Growth: Serve as the field voice for the Northeast in HQ-level planning, providing operational perspective across a diverse market portfolio. Collaborate with Finance and Retail Ops on labor planning, headcount alignment, and P&L management. Support new studio openings, providing pre-open field leadership, talent readiness, and post-open stabilization. Lead regional business reviews, talent calibration, and communication cascades.
Requirements: 7+ years of multi-unit retail leadership experience, ideally in service-driven or experiential environments (beauty, hospitality, specialty retail). Demonstrated success managing P&L, labor %, and revenue growth across geographically dispersed markets. Strong track record in leadership development and building high-performing teams in distributed environments. Excellent organizational and communication skills; able to influence across functions without in-person HQ proximity. Based in or willing to relocate to the Northeast; frequent regional travel required with occasional national travel. Weekend and evening availability for studio visits and key events.
