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Stord is a rapidly growing commerce-enablement platform that powers fulfillment, warehousing, transportation, and software solutions for leading DTC and B2B brands. The company manages over $10 billion in commerce annually and is on track to double revenue in the next 18 months.
As Regional Learning Manager for Fulfillment (East), you will design, deploy, and continuously improve training programs across a portfolio of fulfillment centers in your region. This role bridges corporate learning strategy with warehouse floor operations, ensuring associates, leads, and site leaders have the skills and knowledge to operate safely, efficiently, and consistently.
Key responsibilities include:
**Program Delivery & Site Support**: Own end-to-end training across all regional fulfillment sites, including new hire onboarding (exempt and non-exempt), cross-training, and leadership development. Partner with Site Leaders, Network Support Leaders, and Operations Leaders to diagnose performance gaps and design targeted learning programs. Conduct in-person and virtual training sessions, train-the-trainer certifications, and floor-level coaching. Monitor training completion, certification status, and skill proficiency; escalate risks proactively.
**Curriculum & Content**: Localize and roll out corporate-standard curricula (safety, equipment operation, WMS/systems training, quality standards) to fit site and client-specific processes. Identify content gaps and build or update materials (SOPs, job aids, e-learning modules, videos). Maintain consistency of training standards across the region while allowing site-level flexibility.
**Data & Continuous Improvement**: Track key metrics including time-to-proficiency, training completion rates, safety incident correlation, and turnover/retention impact. Use performance data to prioritize which sites or roles need additional support. Report regional training health to L&D leadership and operations stakeholders regularly.
**Leadership & Trainer Development**: Recruit, coach, and certify site-level trainers and training leads. Build bench strength by developing frontline leaders' coaching and training capabilities. Act as a change agent during new site launches, peak season ramp-ups, and process/system rollouts.
Required qualifications: 4+ years in learning & development, training, or operations, with at least 2 years in fulfillment, warehouse, manufacturing, or distribution. Proven ability to design and deliver training programs across multiple sites or shifts. Strong partnership and communication skills with diverse audiences. Strong facilitation skills for both frontline associates and site leadership. Data-literate with ability to use training and performance data for decision-making. Willingness to travel regularly across the region (40–60%).
Preferred: LMS platform experience, WMS systems familiarity, instructional design experience, bilingual Spanish/English capability, Lean/Six Sigma or continuous improvement background.
Success metrics in first 6–12 months: all sites at or above target training completion and certification rates, reduced time-to-proficiency for new hires, trained and certified bench of site-level trainers at each facility, and measurable link between training initiatives and safety/quality/productivity KPIs.
