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Mirum Pharmaceuticals, a biopharmaceutical company focused on rare diseases, is seeking a Regional Account Manager for its Liver portfolio. This role is responsible for delivering strong sales performance and meaningful patient impact across an assigned territory, with a focus on rare cholestatic liver diseases.
The Regional Account Manager will develop deep clinical and account expertise in Mirum's Liver portfolio and rare cholestatic liver diseases. You will identify and prioritize high-opportunity customers, accounts, and referral networks, then execute customized account plans that advance disease awareness, appropriate patient identification, treatment consideration, initiation, and persistence.
Key responsibilities include:
**Sales Territory Strategy & Business Performance:** Develop and execute a focused territory business plan aligned with national, zone, and regional priorities. Use performance data, customer insights, market intelligence, and competitive trends to identify opportunities and make timely adjustments. Maintain accurate customer records, forecasts, and administrative documentation.
**Strategic Sales Account Management:** Identify and develop high-opportunity accounts, health systems, centers of excellence, and referral networks across pediatric and adult hepatology and gastroenterology. Create customized account plans reflecting local patient journeys, key stakeholders, clinical decision-making, and referral patterns. Build trusted relationships with physicians, advanced practice providers, nurses, pharmacists, and care team members.
**Clinical Aptitude & Customer Engagement:** Develop deep knowledge of rare cholestatic liver disease, diagnostic pathways, mechanisms of action, clinical data, product profiles, approved uses, safety information, patient support pathways, and access/reimbursement dynamics. Communicate complex scientific information clearly and credibly, tailored to each healthcare professional's knowledge and priorities. Engage as a clinically credible peer, asking insightful questions and uncovering unmet needs.
**Influence & Impact:** Help customers recognize gaps in disease awareness, patient identification, and treatment consideration. Use emotional intelligence, curiosity, and thoughtful questioning to build trust with skeptical or change-resistant healthcare professionals. Influence multiple stakeholders without authority and navigate resistance constructively.
**Customer, Patient & Caregiver Impact:** Keep patients and caregivers at the center of territory decisions. Support a customer experience grounded in trust, empathy, responsiveness, and reliable follow-through. Collaborate with Market Access and Patient Services partners to help care teams navigate barriers.
**Cross-Functional Collaboration:** Build productive partnerships with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training, Operations, Analytics, and Advocacy. Capture and communicate timely, objective field insights that inform strategy and execution.
**Entrepreneurial Drive & Resilience:** Operate with high ownership, self-motivation, and resourcefulness in a rapidly evolving rare disease environment. Create engagement opportunities in underdeveloped accounts, test new approaches, and learn quickly. Maintain sustained drive through pressure and uncertainty.
The ideal candidate is not a transactional seller but a clinically credible, insight-led partner who engages healthcare professionals as a peer, asks thoughtful questions, and influences change across complex accounts.
**Requirements:**
- Bachelor's degree required; advanced degree preferred
- 5+ years of progressive sales experience in pharmaceutical or biotechnology industry
- Rare disease experience highly preferred in hepatology, gastroenterology, pediatric specialty care, or another complex specialty market
- Demonstrated track record of consistently delivering business results in complex specialty, rare disease, orphan drug, or high-science markets
- Strong clinical aptitude and demonstrated ability to learn, retain, and communicate complex disease-state, diagnostic, mechanism-of-action, clinical-data, and product information
- Experience with account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals
- Working knowledge of access and reimbursement dynamics, patient support pathways, and the role of patient services in rare disease markets
- Strong business acumen and ability to interpret performance data, identify insights, develop territory and account strategies, and translate plans into consistent field execution
- Exceptional interpersonal skills, emotional intelligence, communication, presentation, judgment, and ability to build trust with diverse and highly sophisticated customers
- Demonstrated success partnering cross-functionally with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics
- Valid driver's license and ability to travel up to 70%, including frequent overnight travel and occasional weekend commitments
