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Ashby is hiring their first EMEA-based Recruiting Operations Consultant to join the Customer Education team. You'll support Strategic, Mid-Market, and Startup customers across the EMEA region by blending 1:1 customer consulting, CSM enablement, and educational content creation to scale advanced recruiting operations expertise.
In this role, you'll deliver high-impact consulting through RecOps Connects (complimentary 1:1 engagements) and paid consulting engagements, focusing on recruiting strategy, analytics interpretation, and operational best practices. You'll partner with Account Executives, CSMs, and Professional Services to scope, sell, and deliver paid consulting engagements using the RecOps SOW framework. You'll translate insights from 1:1 consulting into scalable education—Academy courses, guides, webinars, and segment-specific playbooks that explain both the "how" and "why."
You'll contribute to advanced product education (e.g., interpreting Quality of Hire dashboards, building analytics strategies) and shape sophisticated Customer Education offerings. You'll partner closely with the Product Team to distill observations into tangible feedback and enable CSMs on foundational RecOps strategies and tactics. The role requires comfort navigating a spectrum of complexity—from solving simple interview plan questions to building advanced Quality of Hire reporting strategies—and holding stakeholders accountable while setting clear expectations.
You'll work across a range of stakeholders (Heads of Talent, recruiters, etc.) and help them align on shared goals. The role is a mix of consulting engagements and build-for-me engagements, requiring you to run projects from beginning to end, including scoping, execution, and follow-through. You'll need deep empathy for customers and the ability to translate their feedback into actionable insights that shape internal priorities and product direction.
REQUIREMENTS:
- 2+ years of hands-on experience in recruiting operations, analytics, and process design
- Hands-on experience with Ashby's product and excitement about its capabilities for Talent Acquisition teams
- Excellent communication skills with clear and concise facilitation abilities
- Ability to navigate multiple stakeholders and help them align on shared goals
- Comfort working across a spectrum of complexity in recruiting operations
- Skill at enabling others in both 1:1 sessions and group settings
- Proactive about defining boundaries and enabling CSMs to own foundational work
- Ability to hold stakeholders accountable and facilitate alignment
- Comfort with ambiguity and evolving priorities
- Willingness to engage in hands-on building with customers
