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Salary: USD 147,000 - 225,000 / annual
Gusto is seeking a strategic and execution-oriented Recruiting Operations and Transformation Lead to drive the evolution of the company's recruiting ecosystem. Reporting into the People Operations, Services & Technology (POST) organization, this role sits at the intersection of strategy, technology, and operations, partnering across Recruiting, People Tech, Legal, and business leaders to redesign how hiring gets done from requisition through offer to onboarding handoff.
You will lead enterprise-scale process transformation initiatives for recruiting while overseeing teams responsible for executing core Recruiting workflows, including Recruiting Operations and Candidate Experience.
Key responsibilities include:
**Process Transformation:** Develop and execute a multi-year strategy for transforming recruiting processes. Analyze end-to-end candidate and hiring lifecycle workflows to identify friction, inefficiencies, and opportunities for simplification. Redesign processes using Lean, service design, and automation principles. Consult with technical partners to understand how tooling, AI, and agentic solutions can support improved recruiting efficiency. Build business cases quantifying operational impact, candidate/hiring team experience improvements, and ROI. Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives.
**Technology-Enabled Improvements:** Partner closely with People Technology to implement solutions that improve recruiting operational efficiency, including AI-native recruiting platforms such as InviteOS. Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements (Greenhouse, sourcing tools, scheduling tools). Ensure process design and technology decisions work together to create sustainable solutions.
**Operational Excellence:** Own transformation of core recruiting workflows, requisition management, and interview/offer processing. Ensure operational accuracy, compliance, and service level achievement across the hiring pipeline. Lead the team responsible for candidate-facing support and experience across the hiring journey. Improve service delivery through knowledge management, self-service, case management optimization, and interview/scheduling process improvements.
**Governance & Metrics:** Define operational standards, process ownership, documentation, and governance across Recruiting operations. Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and candidate experience. Build mechanisms to continuously identify improvement opportunities through operational data and feedback.
**Team Leadership:** Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience. Foster a culture of continuous improvement, operational excellence, and candidate-centric thinking. Build organizational capability in process improvement methodologies and change management.
**Cross-Functional Partnerships:** Influence senior stakeholders across Recruiting leadership, People Tech, Finance, IT, Security, and Legal. Translate business hiring priorities into operational improvements. Lead cross-functional initiatives requiring alignment across multiple organizations.
Within the first year, you will establish a transformation roadmap, identify and deliver measurable improvements in key processes, reduce manual work through automation, improve candidate experience effectiveness, increase operational visibility through standardized metrics, and build a culture where continuous improvement becomes part of day-to-day operations.
**Requirements:**
- 10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fields
- 5+ years leading managers and operational teams
- Demonstrated success leading enterprise-scale process transformation initiatives
- Experience managing recruiting operations, candidate experience/support, or similar service organizations
- Strong understanding of recruiting technology ecosystems (Greenhouse or comparable ATS, sourcing tools, scheduling/case management platforms)
- Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies
- Strong analytical skills with ability to use operational metrics (time-to-fill, pipeline conversion, candidate satisfaction) to drive decisions
- Proven ability to influence senior leaders without direct authority
- Excellent executive communication and stakeholder management skills
**Preferred Qualifications:**
- Experience in high-growth technology companies
- Experience implementing recruiting technology or enterprise workflow platforms
- Familiarity with AI-enabled recruiting automation and candidate support technologies
- Lean Six Sigma certification or equivalent operational excellence training
- Experience leading organizational change and large cross-functional programs
