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Salary: GBP 39,000 - 45,000 / annual
Quince is a manufacturer-to-consumer (M2C) retail brand delivering high-quality essentials at low prices through a sustainable, direct-to-consumer model. The company spans apparel, accessories, home goods, and more, operating at scale across multiple countries.
This Recruiting Coordinator role is responsible for raising the bar on how Quince coordinates hiring at scale. You will own and continuously improve interview coordination and scheduling processes, SOPs, and playbooks, exercising independent judgment to redesign workflows as hiring needs, volume, and priorities change. You will coordinate interviews and own the candidate experience, independently resolving complex, ambiguous, and escalated scheduling, logistics, and candidate-experience situations such as executive and leadership loops, multi-site or cross-time-zone panels, and competing high-priority searches.
Key responsibilities include:
- Own and continuously improve interview coordination and scheduling processes, SOPs, and playbooks
- Coordinate interviews and manage candidate experience
- Independently resolve complex scheduling, logistics, and candidate-experience situations without step-by-step direction
- Own offer letter maintenance and governance: maintain templates and approval workflows, ensure accuracy and compliance, and evaluate and resolve non-standard offer situations
- Identify, propose, and implement process enhancements and automations across the recruiting workflow and tech stack, and measure their impact
- Serve as a power user or administrator for recruiting systems (Greenhouse and ModernLoop), configuring and maintaining workflows
- Interpret recruiting policies and guidelines and advise recruiters, coordinators, and hiring teams on how to handle non-routine cases
- Influence the work of the recruiting coordinator team
Qualifications:
- BA/BS degree or equivalent experience
- 2+ years of experience in recruiting coordination or recruiting operations, including demonstrated ownership of process improvements and independent problem-solving
- Experience owning or significantly contributing to offer processes, recruiting systems administration, or coordination programs
- Sound judgment and the ability to make good decisions in ambiguous, high-stakes situations with limited direction
- Ability to guide and develop others and to influence process and tooling decisions
- Excellent organization, attention to detail, and written and verbal communication
