SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 55,000 - 78,000 / annual
Marvin Behavioral Health seeks a Provider Operations Coordinator to deliver daily operational support and infrastructure for the clinical team. This non-clinical, non-licensed role serves as the key operational resource for providers, troubleshooting system issues, coordinating administrative workflows, ensuring process efficiency, and escalating matters to appropriate teams.
Key responsibilities include:
**EHR and Provider Operational Support:** Act as the primary operational point of contact for providers using organizational systems. Respond to operational inquiries and action items, troubleshoot EHR and appointment synchronization issues, coordinate CPT code updates with Billing, manage provider account access and password resets, answer workflow and system-process questions (discharge workflows, diagnosis updates), troubleshoot scheduling platform issues in collaboration with User-Success/Support Services, monitor internal communication channels for provider operational issues, oversee resolution of missing progress notes and diagnoses, and escalate clinical and billing-specific issues to appropriate internal teams.
**Submission Reports and Month-End Close:** Lead administrative processes to identify and resolve outstanding clinical documentation. Review and report on unsigned or outstanding provider notes and documentation, communicate with leadership about unresolved documentation, track outstanding items throughout the monthly close process, follow up with providers to ensure documentation completion in accordance with company policy, and maintain process documentation for month-end close.
**Provider Offboarding:** Manage the operational offboarding process for departing clinical staff, remove EHR and scheduling platform access, send appropriate communications and exit documentation, ensure all steps follow established offboarding SOPs, and confirm and document completion of offboarding checklists and tasks.
**Provider Onboarding and Systems Training:** Coordinate operational aspects of provider onboarding and systems training, deliver onboarding and training for scheduling platforms and EHR systems, set up and manage test client records as part of training, train new providers on administrative workflows and support their systems access, maintain updated onboarding documentation and SOPs, and coordinate with team members to provide additional systems support.
**Clinical Operations Administration:** Maintain workflow documentation and SOPs for clinical operations, track recurring operational responsibilities within the clinical team, coordinate operational follow-up across departments and produce operational reports, identify recurring challenges and suggest process improvements, and support business continuity by documenting processes, ensuring clear ownership, and establishing backup coverage.
Reports to the Clinical Director. This is a full-time, salaried position with remote/hybrid flexibility.
**Requirements:**
- Prior experience working with an Electronic Health Record (EHR) system is required. Experience with a specific EHR or scheduling platform is not required—training will be provided.
- Strong organizational skills; able to manage multiple workflows and competing priorities.
- Excellent written and verbal communication skills for effective coordination across clinical, billing, and operations teams.
- Comfortable working independently in a remote/hybrid environment.
