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Salary: USD 125,000 - 150,000 / annual
Fanatics is a global digital sports platform serving over 100 million sports fans through three main divisions: Fanatics Commerce (licensed fan gear, jerseys, apparel), Fanatics Collectibles (physical and digital trading cards, memorabilia), and Fanatics Betting & Gaming (sportsbook and iGaming). The company operates 2,500+ retail locations and partners with approximately 900 sports properties worldwide.
The VIP Strategy & Operations team is seeking a Program Manager to bring structure and clarity to a rapidly scaling business. This is an individual contributor role focused on turning priorities into action and ensuring important work moves forward efficiently.
Key Responsibilities:
Program Management & Independent Projects
- Own cross-functional projects end-to-end, including scope definition, milestones, owners, timelines and outcomes
- Identify business needs requiring focused project ownership and build clear execution plans
- Break ambiguous priorities into workstreams, decisions and action items
- Manage multiple workstreams, dependencies and stakeholders while maintaining clarity on priorities and timelines
- Drive owners against commitments and follow through until completion
- Surface risks, dependencies and missed deadlines early; drive resolution
- Step into high-priority, unstructured projects as they emerge and move them forward independently
Process, Efficiency & AI
- Identify opportunities to make the team faster, clearer and more consistent as the business scales
- Design and implement lightweight processes, workflows and tools that improve execution and accountability
- Evaluate whether new processes are helping; simplify or adjust when needed
- Define clear ownership, handoffs and decision points where they add value
- Use Claude and other AI tools to automate recurring work, synthesize information and reduce manual effort
- Continuously seek practical ways to improve team operations
Team Operating Rhythm & Communication
- Own and run key team meetings across the organization, including agendas, materials, decisions and follow-up
- Capture clear action items, owners and deadlines; drive them to completion after each meeting
- Maintain a consolidated view of team priorities, active projects and outstanding actions
- Provide concise leadership updates covering progress, risks, decisions and areas requiring attention
- Ensure important information and decisions are communicated clearly to the right teams
- Use data, dashboards and business inputs to surface issues or opportunities the team should act on
Role Highlights:
- Direct exposure to senior VIP and Fanatics leadership
- Opportunity to shape how a rapidly growing business operates and scales
- Front-row seat to decision-making across sports, gaming and entertainment
- Small team where strong execution and better ways of working have immediate, visible impact
Requirements:
- 6-8 years of experience in program management, strategy and operations, consulting, business operations or similar role
- Proven experience independently owning complex projects and driving cross-functional teams to measurable outcomes
- Demonstrated experience building or improving processes, workflows or operating mechanisms in prior roles
- Exceptional organizational skills with a track record of creating clarity, maintaining rigorous follow-through and ensuring details do not fall through the cracks
- Evidence of improving ways of working while keeping processes practical, lightweight and adaptable
- Strong analytical skills and demonstrated use of data to drive decisions and action
- Practical experience using Claude or similar AI tools to automate or improve real business workflows
- Excellent written communication and experience creating clear, concise updates for senior leaders
- Strong interpersonal skills and the ability to drive accountability without formal authority
- High energy, low ego and comfort taking ownership in ambiguous environments
Preferred:
- Experience in a high-growth technology, consumer, sports, gaming or entertainment business
- Experience supporting senior executives or working within a Strategy & Operations organization
