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Fortinet is seeking a Program Manager for Professional Services to lead internal AI transformation initiatives and integrate new teams into the PS organization. This is a hybrid role based in London, UK or Alpes-Maritimes, France.
You will manage virtual teams comprising Customer Support & Services (CS&S) leaders and team members, AI engineers, LLM specialists, Professional Services leaders and team members, and other Fortinet stakeholders. Your core responsibilities include:
• Building strategic relationships to understand needs and requirements of transformation initiatives
• Managing stakeholder relationships and organizing project follow-up with appropriate reporting
• Developing work breakdown structures (WBS) and schedules for transformation projects
• Coordinating internal resources and third-party vendors for project execution
• Identifying success criteria and key performance indicators; defining communication and risk plans
• Proposing and implementing training programs for optimized processes within PS
• Ensuring projects are delivered on-time, within scope, and within budget
• Creating and maintaining comprehensive project documentation
• Applying Fortinet's project methodology and enforcing standards
• Communicating difficult or sensitive information tactfully
• Complying with Fortinet's AI resource policies
Example transformation areas include: understanding current practices of newly acquired teams or reorganized units and integrating them into Fortinet PS; automating document generation; improving resource capacity analysis; and assisting with risk analysis based on previous similar deliveries.
Fortinet is a global leader in cybersecurity, protecting over 615,000 customers worldwide through its Security Fabric platform. The company ranks #1 in security appliances shipped globally and operates the NSE Training Institute, one of the industry's largest training programs.
REQUIREMENTS:
• Approximately 15 years of experience in similar program/project management or management positions
• Technical understanding of security and networking projects
• Exceptional organizational skills including attention to detail and multi-tasking
• Outstanding negotiation, oral communication, and presentation skills
• Experience working independently and in collaborative, team-oriented environments
• Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Prompt and efficient response to project adjustments and alterations
• Flexibility during times of organizational change
• Ability to elicit cooperation from diverse sources including upper management, clients, and other departments
• Excellent conflict resolution skills
• Strong commitment and self-driven work ethic
• Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience
• PMP and/or PRINCE II certification and/or equivalent extensive work-related experience
