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OpenAI for Government is seeking a Program Manager to coordinate the Government Trusted Access portfolio, which enables eligible U.S. and allied government institutions to responsibly adopt advanced AI capabilities in sensitive domains such as cyber and biology.
You will own the end-to-end operating rhythm for government participation, from initial intake through qualification, review, approval, onboarding, activation, ongoing support, renewal, and offboarding. This includes maintaining a clear portfolio view of applicants, participating organizations, access levels, requirements, owners, dependencies, commitments, risks, and decisions needed.
Key responsibilities include:
- Coordinate government participation across domain-specific Trusted Access programs (cyber, biology, and future programs)
- Build and maintain practical program mechanisms such as roadmaps, ownership maps, decision logs, risk registers, service standards, operating reviews, dashboards, and executive updates
- Coordinate cross-functional reviews involving OpenAI for Government, Safety, Product Policy, Legal, Security, Product, Research, User Operations, Technical Success, Global Affairs, and domain experts
- Preserve clear decision boundaries, ensuring appropriate domain owners make eligibility, policy, safety, security, and access decisions while keeping the broader process moving
- Identify stalled reviews, broken handoffs, unclear ownership, capacity constraints, and operational gaps; bring context, options, and recommendations to resolve them
- Partner with government-facing teams to set accurate expectations, coordinate communications, and track commitments
- Define and monitor program health through metrics such as review time, backlog age, onboarding completion, activation, support demand, participant outcomes, and operational risk
- Convert manual and one-off work into scalable workflows, documentation, training, automation, and tooling while retaining appropriate human judgment for sensitive decisions
- Capture lessons across domains and translate them into reusable operating patterns
The role is based in Washington, DC with a hybrid work model of three days in the office per week. OpenAI offers relocation assistance to new employees.
Requirements:
- 5–10 years of experience in program management, strategy and operations, product operations, trust and safety, risk operations, support operations, government technology, implementation, or a related field
- Demonstrated leadership of complex, cross-functional programs from ambiguous problem statements through launch and steady-state operation
- Ability to build trust and drive alignment without direct authority while keeping ownership, accountability, and escalation paths clear
- Capability to translate technical, policy, legal, safety, security, and customer requirements into practical workflows and decision structures
- Analytical fluency and comfort using operational data, dashboards, case-management systems, and lightweight automation to identify bottlenecks and improve program health
- Clear and direct communication with technical teams, operators, government stakeholders, and executives, especially when evidence is incomplete or tradeoffs are sensitive
- Ability to learn unfamiliar domains quickly, ask strong questions, and know when to bring in specialists
- Calm operation in fast-moving environments, sound judgment with sensitive information, and reliable follow-through on details and commitments
- Preferred: experience supporting government, public-sector, national-security, regulated, or other security-conscious organizations
