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Stepful is a workforce education platform partnering with major US health systems to train practice-ready healthcare workers. The company has trained over 32,000 healthcare professionals since 2021 and partners with leading institutions including NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. Backed by Y Combinator and recent $55M Series C funding, Stepful was named #1 EdTech company in the US by TIME in 2025.
As Program Director for Surgical Services, you will lead the full operational and quality lifecycle of Stepful's Surgical Technology and Sterile Processing programs across 12+ healthcare employer partners in multiple states. This is a portfolio-level role reporting to the Senior Director of Operations.
Key responsibilities include: owning day-to-day operations spanning didactic (online), skills lab (in-person), and clinical education components; safeguarding NCCT program approval and regulatory compliance by protecting certification pass rates, graduation rates, and job placement outcomes; conducting program evaluation and using data to drive continuous improvement; hiring, onboarding, and managing full-time staff and contractor/adjunct instructor pools; setting quality standards and coaching team members; serving as primary point of contact for healthcare employer partners across multiple states; leading client site visits and clinical skills calibration; collaborating with curriculum teams to strengthen content aligned with industry standards; overseeing student progress and academic advising; and experimenting with AI tools to improve workflows and outcomes.
You bring 3+ years teaching surgical technology with course delivery and assessment experience; active NBSTSA Certified Surgical Technologist or NCCT TS-C certification; 5+ years clinical or operational experience in surgical technology, sterile processing, or related surgical services; 2+ years healthcare education, training program administration, or clinical operations with instructional oversight (regulatory/certification compliance experience preferred); demonstrated team management experience including contractors/adjuncts; experience with enterprise clients, clinical sites, or healthcare employer partners; strong cross-functional collaboration skills; and comfort in fast-growing environments where priorities evolve. EdTech or online/hybrid healthcare training experience is a bonus.
