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Illumio is seeking a Professional Services Consultant to serve as a subject matter expert guiding clients through integration, deployment, and ongoing management of the Illumio breach containment platform. You will act as a trusted advisor, managing deployments and upgrades while ensuring successful implementations across hybrid multi-cloud environments.
Key responsibilities include:
- Serve as primary interface between client teams and Illumio's product and support teams
- Manage deployments and upgrades of the Illumio platform, coordinating timeframes and resources
- Conduct technical reviews and provide guidance on change preparation
- Develop Illumio-specific API scripts to enhance service deployment, monitoring, and management
- Provide best practices, documentation, and recommendations for optimizing Illumio usage
- Monitor and troubleshoot deployments, addressing anomalies and performance issues
- Facilitate knowledge transfer and training sessions for client teams
- Collaborate with IT Security, Security Tooling, and Security Operations teams
- Prepare and maintain comprehensive project documentation
- Provide metrics and reporting on deployment effectiveness
- Support internal teams with integration documentation and security policy development
The role requires strong technical knowledge, project management skills, and excellent client-facing communication abilities. You will work with evolving technology and quickly adapt to new tools in unfamiliar environments.
REQUIREMENTS:
- 3+ years of consulting or advisory experience
- Strong experience with Linux (CentOS/Red Hat preferred) and Windows Server platforms
- Experience with cloud computing service providers (AWS, Azure, GCP, OCI)
- Experience with container platform architecture (Kubernetes, OpenShift, etc.)
- Experience with automation and scripting tools (Bash, Python, Ruby, Chef, Puppet, Ansible)
- Expertise in networking concepts, including network flows, protocols, and application security controls
- Problem-solving ability to diagnose and resolve issues in unfamiliar technology environments
- Client-facing skills, including conflict resolution and project management experience
- Excellent communication skills with ability to tailor messages to different audiences
- Broad understanding of IT infrastructure
- Project management experience is a strong advantage
- Willingness to travel to Silicon Valley HQ for product training and knowledge development
- Ability to quickly assimilate new product knowledge and apply it in customer environments
- Prior Illumio experience not required; training will be provided
