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Fever is a global tech platform for culture and live entertainment, reaching over 300 million people monthly across 55+ countries. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to live experiences.
You will own Fever's global transportation and logistics operations end-to-end, managing a distributed team of logistics coordinators across multiple time zones. This is a strategic leadership role combining hands-on operational management with cross-functional stakeholder engagement.
Key responsibilities include:
• End-to-end ownership of global transportation operations, ensuring on-time, cost-efficient delivery and rapid issue resolution, including after-hours support when needed
• Team leadership and mentorship of logistics coordinators, providing guidance, assigning strategic projects, and building departmental capabilities
• Stakeholder management across production, finance, legal, and tax departments to ensure smooth coordination and cross-functional synergy
• KPI and SLA definition, monitoring, and reporting (on-time delivery rates, cost variances, ticket response times) to drive operational excellence
• Capacity and resource planning, assigning transport requests based on team bandwidth and specialty
• Vendor and contract negotiation with 3PLs and freight forwarders, serving as primary point of contact
• Financial oversight including billing, invoicing, and cost management across the department
• Forecasting and proactive problem-solving to anticipate and resolve logistics challenges
• Continuous improvement initiatives including training programs, cost optimization, and process evolution
• Strategic communication translating complex transportation and importation requirements for non-logistics stakeholders
Required qualifications: 5+ years transportation/logistics experience, 3+ years team management, Bachelor's degree in Business, Supply Chain, Engineering, or related field. Fluent English required; additional languages a plus. Must have proven contract negotiation experience with carriers and freight forwarders, and comfort with ERP systems, Excel/Google Sheets, and data visualization tools.
