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Clay is a $5B-valued, Series C-funded SaaS platform that helps organizations with go-to-market data enrichment and workflow automation. The company has raised $100M in recent funding from top-tier investors including Sequoia and CapitalG, and serves thousands of customers including Anthropic, Notion, Google, and Ramp.
As a Product Support Specialist, you will be the front-line representative for Clay's diverse customer base, ranging from enterprises to startups and SMBs. Your primary responsibilities include:
- Providing hands-on technical support to customers, helping them maximize product value and solve product-related issues
- Gathering and analyzing customer feedback to identify common pain points and opportunities for product improvement
- Creating informative content such as guides, FAQs, and best practice documentation based on customer needs
- Collaborating cross-functionally with product, engineering, and data teams to enhance the overall customer experience
- Serving as a bridge between customer needs and product development, ensuring user insights directly inform product decisions
You should have a technical background with the ability to understand and solve product issues, potentially including coding solutions. You are deeply customer-focused with a proven track record of delivering exceptional service. You communicate clearly both internally and externally, can create resonant content for diverse audiences, and thrive in fast-paced, dynamic environments. You are proactive about gathering feedback, identifying patterns, and using insights to drive product improvements.
Clay's culture emphasizes creativity, unique perspectives, and unconventional approaches to growth. The company offers employees access to world-class coaches specializing in creativity and management, and maintains a vibrant community of 11,000+ customers, 150+ integration partners, and 30k Slack members.
About Clay
SaaS / Enterprise Software; Sales — go-to-market data enrichment and workflow automation platform.
