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Amplemarket is an AI-powered B2B sales platform backed by Y Combinator that helps companies generate opportunities through advanced lead generation, hyper-personalized sequencing, omnichannel outreach, and smart actions. The company is post-Series A with product-market fit, serving fast-growing companies like Deel, Moveworks, H1, and Vanta.
As Product Support Specialist, you will be the primary point of contact for customers, handling technical and product-related inquiries via email, chat, and occasional video calls. You will troubleshoot customer issues, guide users through product workflows, and ensure they maximize platform value. You'll collaborate closely with Product, Engineering, and Customer Success teams to report recurring issues, share customer insights, and help prioritize improvements.
Key responsibilities include:
- Serve as main point of contact for users across multiple channels (email, chat, video)
- Troubleshoot and guide customers through product workflows
- Collaborate with internal teams to report issues and share customer insights
- Build and optimize support processes, playbooks, and customer-facing documentation
- Identify trends in customer queries and suggest proactive solutions
- Develop deep product knowledge and explain complex features in accessible language
- Support new feature rollouts through testing and documentation updates
You will work in a fast-paced, collaborative environment focused on building industry-leading customer support. The role emphasizes initiative, problem-solving, and a commitment to customer satisfaction.
REQUIREMENTS:
- Hands-on experience in customer-facing or support roles (Customer Support Representative, Technical Support Specialist, Customer Success Associate, or similar)
- Comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar)
- Ability to investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary
- Natural initiative, problem-solving orientation, and follow-through until customer satisfaction
- Clear written and verbal communication skills, adaptable to varied audiences
- Thrives in fast-paced, collaborative environments with eagerness to learn and grow with a high-growth SaaS company
- Located in EMEA and able to work comfortably within EMEA time zones
NICE TO HAVE:
- Prior experience working remotely with distributed teams
- Familiarity or subject-matter expertise in sales enablement or B2B SaaS domain
