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CloudSEK is a cybersecurity product company leveraging AI and machine learning to identify and resolve digital threats in real-time. The company has grown rapidly since 2015, securing $19M in funding (2025) and winning multiple industry awards.
This is a multifaceted operations role blending technical product support, brand protection/takedown operations, and security event analysis. You will serve as a first-line responder for customer issues and threat incidents.
**Key Responsibilities:**
**Technical Product Support (L1):** Serve as first point of contact for customer issues via email, chat, or phone. Troubleshoot and resolve basic technical issues using documentation and internal tools. Record and track support issues in ticketing systems. Collaborate with engineering and security teams to escalate unresolved issues. Contribute to user guides and help documentation.
**Brand Protection & Takedown Operations:** Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media. Initiate and manage takedown requests across hosting providers, registrars, and platforms. Provide timely follow-ups and status updates to internal teams. Assist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse. Work with the intelligence team to map phishing campaigns and threat infrastructure.
**L1 Security Analyst (SOC/Threat Monitoring):** Monitor alerts and incidents generated on the CloudSEK portal as part of the comanaged services team. Conduct initial triage and classification of potential threats. Document response steps and escalate incidents per defined protocols. Stay updated with latest cyber threats, TTPs, and security advisories. Apply AI prompt engineering techniques to improve efficiency in threat detection.
**Working Conditions:** Onsite from Bengaluru office. Rotational shifts to support 24x7 operations, primarily covering LTAM and USA time zones (EST and PST).
**Requirements:**
- Bachelor's degree in Technology, Cybersecurity, or related fields
- 1-2 years of experience in cybersecurity, threat intelligence, or SOC operations (early to mid-career)
- Prior exposure or strong interest in cybersecurity and threat detection
- Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats
- Strong written and verbal communication skills
- Ability to work independently in rotational shift environment supporting global customers
- Experience with support ticketing tools (Freshdesk, Zendesk, Jira Service Desk)
- Familiarity with cybersecurity tools and platforms (VirusTotal, Whois, SIEM, OSINT tools)
- Basic knowledge of cloud security, APIs, or red teaming (bonus)
- Proficiency with scripting (Python, Bash) or automation (plus)
- Certifications like CEH, Security+, or practical experience in phishing mitigation (advantageous but not mandatory)
