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Wellframe is seeking a detail-oriented and execution-focused Product Owner to support the delivery of features and enhancements within their healthcare claims administration platform. This role is responsible for translating business and stakeholder needs into clear, actionable user stories and working closely with engineering teams to ensure timely, high-quality delivery.
Key responsibilities include owning and managing the product backlog, ensuring stories are well-defined, prioritized, and aligned with sprint goals. You will write epics, user stories, and acceptance criteria that are clear, testable, and customer-centric. You'll conduct regular backlog grooming and sprint planning in collaboration with the Scrum team, manage daily standups, sprint reviews, and retrospectives, and ensure user stories meet definition of ready and done before development and release.
You will collaborate with stakeholders, subject matter experts, and internal teams to gather and refine product requirements. The role involves using AI tools to support the creation of epics, themes, and user stories, conducting gap analysis and validation of requirements, and supporting refinement of use cases and functional documentation.
As the primary point of contact for development teams during sprint execution, you'll partner with UX/UI designers to ensure alignment with design principles and usability goals, support QA teams by clarifying acceptance criteria, and coordinate with other Product Owners to manage interdependencies.
You will participate in stakeholder meetings to capture feature requests and feedback, communicate updates on backlog priorities and delivery timelines, and help ensure delivered features meet customer needs. The role requires applying working knowledge of healthcare claims workflows, billing terminology, and reimbursement processes, and supporting compliance with healthcare regulations (HIPAA, HITECH).
The ideal candidate brings healthcare domain knowledge, understands Agile processes, and is comfortable using AI-enabled tools to support requirements definition and backlog management.
REQUIREMENTS:
- Bachelor's degree in Business, Healthcare Administration, Computer Science, or related field
- 2+ years of product management experience; healthcare technology or claims administration preferred
- 2+ years of experience working with AI tools for product development, requirements engineering, or business analysis preferred
- Familiarity with Agile software development and Scrum methodology
- Proficiency with Jira or similar Agile tools for backlog management
- Demonstrated experience incorporating AI tools into day-to-day product management activities
- Ability to establish and maintain reusable prompts, instructions, and workflows that improve requirements quality
- Ability to validate, challenge, and refine AI-generated artifacts for business, technical, regulatory, and operational accuracy
- Basic understanding of software development processes and technical constraints
- Familiarity with collaboration tools (Confluence, Miro, Figma)
- Strong written and verbal communication skills
- High attention to detail and organizational skills
- Ability to manage competing priorities and meet deadlines
- Comfortable working with cross-functional teams and resolving blockers quickly
- Experience working in healthcare technology, payer operations, care management, utilization management, claims administration, or related healthcare domain
PREFERRED QUALIFICATIONS:
- Certified Scrum Product Owner (CSPO) or similar Agile certification
- Understanding of healthcare data standards (HL7, FHIR, X12 EDI)
- Experience with Utilization Management, Prior Authorization, Care Management, Clinical Review, or related payer operations workflows
- Familiarity with medical necessity determination processes
- Familiarity with InterQual, MCG, or payer-specific clinical guidelines
- Understanding of healthcare regulatory requirements (CMS, NCQA, URAC, HIPAA, state-specific UM regulations)
- Experience collaborating with UM nurses, Medical Directors, physician reviewers, and clinical operations teams
- Knowledge of Commercial, Medicare Advantage, Medicaid, and Dual Eligible healthcare programs
- Familiarity with authorization intake, clinical review, peer review, and determination workflows
- Experience with workflow engines, rules engines, or clinical decision support systems
