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Salary: USD 100,000 - 150,000 / annual
Splash Financial is seeking a Product Manager to own the borrower servicing experience, reporting to the Senior PM for Servicing. You will build customer-facing features and improve operational processes that directly impact how thousands of borrowers manage, repay, and interact with their loans across Splash's network of credit union and bank partners.
Key responsibilities include:
- Own discovery and delivery of borrower-facing servicing features, focusing on intuitive experiences for loan management and repayment
- Partner with lender implementation teams to translate partner servicing requirements into product requirements and support go-live delivery
- Maintain and evolve the servicing platform configuration, including loan settings, borrower communications, and platform-level changes
- Drive initiatives to reduce delinquency and improve payment behavior through self-service improvements, payment plan optimization, and enrollment experiences
- Use AI tools to accelerate workflow, including drafting documents, synthesizing research, analyzing data, and automating repetitive tasks
- Develop working knowledge of loan sales, collections, and disbursements workflows, with growing ownership over time
This is a full ownership role where you will run discovery, write requirements, partner with engineering and design, and use data to make faster decisions. You will work end-to-end on your domains without support-function constraints.
Splash Financial was founded in 2013 to help people overcome debt, starting with student loan refinancing and expanding to credit card refinancing. The company has refinanced $6+ billion in loans and raised over $135 million from investors including DST Global, Citi Ventures, and Northwestern Mutual Future Ventures. Splash operates as a remote-first startup with a fast-paced, nimble culture focused on meaningful work.
REQUIREMENTS:
- 2–5 years of product management experience in a fast-paced environment with real ownership and accountability for outcomes
- Demonstrated product craft: ability to identify and frame problems clearly, translate them into executable requirements, and drive delivery within an agile PDLC
- Strong UX sensibility: can articulate what makes an experience intuitive or broken and partner effectively with design
- Comfort using data to inform decisions and measure outcomes; ability to ask the right questions and act on findings
- Clear, structured communication skills; ability to translate between technical and non-technical audiences and keep stakeholders informed proactively
- Experience working with third-party platforms or vendors to ship product changes
- Proficiency with AI-powered productivity tools (e.g., Claude, ChatGPT, Copilot, Cursor) to accelerate research, analysis, and documentation
NICE TO HAVE:
- Experience in fintech, consumer lending, or a regulated environment
- Familiarity with loan servicing, payments, collections, or capital markets
- Experience working with bank, credit union, or platform partners to deliver product changes
- Experience running A/B tests or product experiments to improve conversion, engagement, or user behavior
- Familiarity with data and BI tools, product analytics tools, or SQL proficiency
