SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Kaseya is seeking a Product Manager, Order-to-Cash to own the strategy, roadmap, and execution of the company's end-to-end Order-to-Cash (O2C) product capabilities. This role encompasses order management, billing, invoicing, payments, cash application, collections, revenue recognition, tax, and reporting.
You will serve as the primary product subject matter expert for the O2C lifecycle and partner closely with Finance, Billing, Collections, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT teams. Your focus will be on simplifying complex processes, improving customer experience, strengthening financial controls, and enabling scalable growth.
Key responsibilities include:
- Defining and executing O2C product strategy and roadmap across all functional areas
- Owning and prioritizing the O2C product backlog based on business value, customer impact, operational efficiency, and financial requirements
- Translating complex business processes and customer needs into clear product requirements, user stories, and measurable outcomes
- Owning the complete O2C lifecycle experience from order creation through financial reporting
- Supporting multiple business models (direct sales, ecommerce, partner/channel, EDI) and billing models (subscription, usage-based, consolidated, customer-specific)
- Defining product requirements for payment processing, authorization, settlement, tokenization, autopay, refunds, chargebacks, ACH, wires, lockbox, and cash application
- Partnering with Finance and Accounting on revenue recognition, contract assets/liabilities, journal posting, ARR reporting, and financial controls
- Supporting credit and collections capabilities including dunning, payment follow-up, disputes, write-offs, and bad debt management
- Managing product requirements across Kaseya's O2C technology ecosystem including Salesforce, Salesforce Revenue Cloud, Oracle ERP/Fusion, NetSuite, RightRev, GetPaid, Gr4vy, GoCardless, OneSource, Snowflake, MuleSoft, and Oracle Integration Cloud
- Ensuring critical O2C data remains accurate, traceable, and consistently synchronized across systems
- Leading product initiatives supporting evolution of Kaseya's O2C operating model and technology landscape
- Supporting migration of legacy NetSuite O2C capabilities into Salesforce and Oracle ecosystem while maintaining business continuity
- Identifying opportunities to standardize processes, eliminate manual work, and reduce operational risk
- Establishing product KPIs and success measures for operational performance, automation, data quality, and financial impact
- Identifying opportunities to leverage automation and AI to improve billing, collections, and dispute management
Kaseya is an AI-powered IT management and cybersecurity software provider serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, the company has experienced sustained double-digit growth and supports customers in more than 20 countries, managing over 15 million endpoints globally.
REQUIREMENTS:
- 5+ years of experience in product management, business systems, enterprise applications, or related discipline, with significant experience owning Order-to-Cash products or capabilities
- Deep understanding of end-to-end O2C processes including order management, billing, invoicing, payments, cash application, collections, revenue recognition, and financial reporting
- Experience supporting subscription-based, SaaS, usage-based, or recurring revenue business models
- Demonstrated experience translating complex business processes into product requirements, roadmaps, user stories, and scalable technology solutions
- Experience working with enterprise ERP, CRM, billing, payment, or revenue-management platforms
- Strong understanding of enterprise integrations, APIs, data flows, and dependencies across business applications
- Experience leading cross-functional initiatives involving Finance, Accounting, Sales, Operations, Engineering, IT, and other business stakeholders
- Strong analytical and problem-solving skills with ability to understand complex systems and translate them into practical solutions
- Strong communication and stakeholder-management skills with ability to influence decisions across business and technical teams
- Experience with digital transformation, systems migration, process optimization, and automation initiatives
- Ability to operate effectively in fast-paced, highly cross-functional environment with competing priorities
PREFERRED QUALIFICATIONS:
- Experience in SaaS, MSP, technology, or high-growth environment
- Experience with Salesforce Revenue Cloud, Oracle ERP/Fusion, NetSuite, RightRev, GetPaid, Gr4vy, GoCardless, OneSource, MuleSoft, Oracle Integration Cloud, or Snowflake
- Experience with AI-enabled automation within Finance, Billing, Collections, or O2C processes
- Experience operating in global environment with multiple business models, geographies, currencies, tax jurisdictions, and payment methods
- Experience leading large-scale ERP, CRM, billing, payments, revenue management, or O2C transformation initiatives
- Experience working within complex enterprise technology environment with multiple interconnected systems and integrations
- Experience in private equity-backed or high-growth organization
