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Truemed is building payments infrastructure that connects health and wellness merchants to HSA/FSA consumer spending. The company enables patients to use pre-tax dollars for preventive care across Shopify, direct integrations, and emerging platforms.
As Product Manager for Merchant Payments & Integration, you will own the complete merchant lifecycle: from initial API integration through first sale, ongoing payment operations, revenue reconciliation, and platform ecosystem expansion. You'll partner with engineering to build developer experience, payment infrastructure, and merchant-facing tools that enable partners to operate confidently.
Key responsibilities include:
- Owning end-to-end merchant experience from developer onboarding through payment operations, reconciliation, dispute management, and dashboards
- Driving the developer platform roadmap: API design, documentation, sandbox environments, and integration tooling
- Partnering with engineering on platform integrations (Shopify, direct API, emerging channels)
- Synthesizing merchant feedback from sales, support, and direct conversations into a prioritized roadmap
- Defining and tracking merchant health metrics (time to first sale, NRR, merchant NPS)
- Navigating payments infrastructure and compliance requirements, translating regulatory constraints into product decisions
- Driving cross-functional alignment across sales, support, and engineering for smooth launches and ongoing success
The ideal candidate combines technical credibility with customer empathy and clear communication. You should be able to translate integration problems into crisp specs and operational pain into well-scoped initiatives. Payments experience is a bonus; the ability to quickly learn domain language and build trust with technical stakeholders is essential.
Requirements:
- 3–5 years in product management, solutions engineering, developer relations, or technical customer-facing role
- Developer or merchant-facing experience; you've sat across from developers integrating your work and felt the friction
- API fluency: REST APIs, webhooks, auth patterns, error handling, API documentation
- Operator mindset focused on merchant business needs (reconciliation, reporting, dispute resolution) and retention as a product problem
- Exceptional communication skills: ability to translate complex technical concepts for non-technical audiences, precise writing, decision-oriented meetings
- Bias for action: ship v0 and learn; comfortable shipping meaningful work in under two weeks
- AI fluency: use LLMs to move faster (specs, feedback analysis, research synthesis) and think about AI in product building
Bonus (not required):
- Payments, fintech, or financial infrastructure experience (merchant acquiring, money movement, reconciliation)
- Shopify platform ecosystem familiarity
- Experience at developer-focused companies (Stripe, Twilio, Plaid, Affirm, etc.)
