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Salary: USD 131,000 - 169,000 / annual
Justworks is a HR and benefits platform helping small businesses streamline payroll, benefits, and compliance. The Fulfillment team builds and maintains integrations connecting Justworks with external insurance carriers and benefits systems, ensuring seamless benefits enrollment and accurate data exchange across complex platforms.
As Product Manager of Fulfillment, you will drive the roadmap for a core team delivering the company's mission. You'll define and prioritize initiatives that improve carrier integrations, strengthen benefits infrastructure, and enable more efficient internal operations. Working closely with engineering and operations teams, you'll translate complex technical and business needs into well-scoped solutions, balancing immediate operational priorities with long-term platform scalability.
You'll operate independently within your scope, establishing clear priorities, managing scope, and removing obstacles to ensure high-quality output aligned with business objectives. You'll develop deep understanding of technical integrations and operational workflows, and clearly articulate your reasoning to peers and cross-functional stakeholders.
Key responsibilities include:
- Demonstrate ownership for products and integrations, shipping reliable, scalable services supporting benefits infrastructure
- Shape strategy and roadmap for Fulfillment initiatives, balancing operational needs, technical investments, and long-term platform opportunities
- Partner deeply with engineering to understand carrier integrations, APIs, and technical dependencies; investigate and prioritize issues
- Collaborate with operations and cross-functional teams to understand workflows, identify unmet needs, and translate requirements into product solutions
- Define clear requirements, success criteria, and scope boundaries; proactively identify edge cases
- Build strong relationships across teams through curiosity, empathy, and customer-centered partnership
- Contribute to team problem-solving and support team processes
- Take on opportunities to support broader benefits platform strategy and drive impact
Requirements:
- Minimum 2 years of product management experience in modern technology business, or equivalent experience in software engineering, data science, or business analytics
- Strong problem-solving capability; ability to break down complex technical and operational challenges into clear, actionable priorities
- Willingness to deeply understand business model, technical architecture, and operational workflows through collaboration
- Deep user empathy and high bar for user experience, including ability to understand internal team needs
- Excellent persuasion and advocacy skills using clear frameworks, storytelling, and first-principles reasoning
- Strong technical acumen and familiarity with APIs, system integrations, or platform products (preferred)
- Prior experience with insurance carriers, benefits administration systems, or complex third-party integrations (preferred)
- Prior experience in highly regulated domains like fintech or healthcare (preferred)
