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Salary: CAD 116,100 - 157,100 / annual
Clio, a global leader in legal AI technology, is seeking a Senior Product Manager to lead its Fintech team, focusing on payments. This is a key growth area for the company and a rare opportunity to shape a high-impact product at scale.
You will own product stewardship for your area, working closely with engineering and design partners (your triad) to drive successful outcomes. Reporting to the Senior Director of Product, you will develop strategic roadmaps aligned with company strategy and annual OKRs, evangelize priorities across the organization, and drive measurable business impact.
Key responsibilities include:
- Conducting customer and market research to identify opportunities and develop unbiased business cases
- Driving prioritization decisions that align with Clio's mission and business objectives, with willingness to pivot as new information emerges
- Becoming the expert on your users through constant customer engagement (existing, churned, and prospect customers) and deep quantitative data analysis
- Coaching and mentoring other Product Managers and contributing to the continuous development of the product function
- Breaking down objectives into initiatives and delivering at scale in a highly collaborative, ego-free environment
- Building strong stakeholder relationships at all levels and thriving amid ambiguity
Clio's product culture emphasizes empowered PMs who are highly regarded and influential. The company invests heavily in PM development and has assembled a world-class, global product team. You'll work in a mission-driven environment focused on transforming the legal experience and increasing access to justice.
The role is remote across Canada and the US (with some exceptions), though local employees in Vancouver, Calgary, Toronto, Dublin, London, New York City, and Sydney are expected to be in office a minimum of twice per week.
Requirements:
- Fintech background with experience in payments, billing, and/or accounting (preferred)
- Solid financial literacy skills
- Proven ability to autonomously develop strategic roadmaps with measurable business impact
- Significant track record of both successes and failures, with demonstrated learnings applied
- Experience working collaboratively without ego and fostering strong stakeholder relationships across all organizational levels
- Demonstrated ability to use data to inform decisions without analysis paralysis
- Ability to thrive and deliver amid ambiguity
- Strong empathy and ability to put yourself in customers' shoes
- Enthusiasm for learning complex domains and humility to ask for help
- Track record of breaking down objectives into initiatives and delivering to customers at scale
- Bonus: Proven experience building and scaling a payments business and/or billing systems; experience self-serving insights and data from analytics tools
