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TrueML is a mission-driven financial software company using machine learning to improve customer experiences for distressed borrowers. The company combines data science, financial services expertise, and customer experience design to deliver digital-first financial solutions.
You will own the content tooling and communications execution layer of TrueML's B2B2C SaaS platform—the systems that create, manage, and deliver every message clients send to their customers. This encompasses the full content management stack including headless CMS, templating, personalization engines, and approval workflows, plus downstream vendor and channel integrations for email, SMS, and letter delivery.
Key responsibilities include:
- Define vision, strategy, and roadmap for content authoring and multi-channel message delivery
- Own the pipeline that transforms content into reliably delivered messages at scale
- Build self-serve authoring and setup tools enabling clients to create, review, and send communications without engineering support
- Ensure compliance and fast execution for B2B clients
- Collaborate cross-functionally to balance content operations, deliverability, and consumer empathy
- Manage vendor and channel infrastructure for reliable, scalable message delivery
You sit at the intersection of content operations, deliverability, and customer needs. Success means giving financial services clients fast, compliant control over their customer communications while ensuring messages reach their intended recipients reliably.
