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Klaviyo is seeking a Product Manager to own the checkout experience and customer purchasing journey. This role focuses on improving checkout conversion, reducing friction in the buying process, and delivering a best-in-class SaaS purchasing experience.
You will own key product initiatives across Klaviyo's checkout flow, partnering closely with Engineering, Design, Analytics, and Growth teams. Your primary responsibilities include building intuitive purchasing experiences that help customers select plans, complete checkout, and activate subscriptions. You'll use customer research, experimentation, and product analytics to identify optimization opportunities and measure business impact.
Key areas of focus include increasing conversion rates, simplifying the purchasing journey, and evolving adjacent experiences such as subscriptions, billing, promotions, payment methods, and customer self-service. You'll also collaborate on payment platform integrations (e.g., Stripe) and work with Growth, Marketing, Finance, and Customer Success on pricing experiments and go-to-market initiatives.
The ideal candidate has 4+ years of B2B SaaS product management experience with a track record of optimizing growth funnels and owning user journeys where conversion, onboarding, or customer experience were primary metrics. Experience with SaaS checkout UX, subscription products, PLG, or monetization is highly valued. Familiarity with subscription billing platforms and payment processors is a plus. You should be data-driven, comfortable with experimentation and funnel analysis, and passionate about simplifying complex workflows. Strong cross-functional collaboration skills and customer empathy are essential.
