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Mark43 builds software for first responders and public safety organizations, with a mission to empower communities and governments through technology that improves safety and quality of life.
You will own meaningful parts of the Case Management product lifecycle within Mark43's UK platform. This role focuses on translating complex policing and public safety operational requirements into intuitive, scalable product experiences. You will work closely with customers, Design, Engineering, Delivery, and cross-functional teams to move problems from discovery through launch and adoption.
Key responsibilities include:
- Conducting user research with police officers, staff, and other end-users to understand investigation workflows and identify friction points that technology can address
- Collaborating with Design and Engineering to transform complicated operational or policy requirements into simple, scalable product experiences
- Refining the Case roadmap and backlog using customer feedback, market insights, product strategy, and data
- Defining problems, requirements, and success measures for upcoming capabilities and working with teams to move them toward delivery
- Demonstrating new functionality to customers and incorporating feedback into future iterations
- Providing product and public safety expertise to Sales, Delivery, Customer Success, and other internal teams
- Exploring where AI and new software development approaches could reduce administrative work, surface useful information, or improve user experience while maintaining appropriate safeguards
- Supporting other UK Product Managers and building fluency across the broader Mark43 platform
The role is based in Manchester with an expectation of working from the office three days per week, plus regular engagement with customers and teams across the UK.
Requirements:
- Experience owning complex software products or workflows from discovery through delivery
- Strong understanding of policing and public safety operational realities
- Ability to translate complex requirements into intuitive product experiences
- Demonstrated ability to work cross-functionally with Design, Engineering, and Delivery teams
- Customer-focused mindset with ability to conduct user research and incorporate feedback
- Data-driven approach to product decisions
- Team-oriented with willingness to develop knowledge beyond immediate product area
- Must be authorized to work in the UK; visa sponsorship not available
- Must be able to obtain and maintain NPPV Level 3 (NPPV3) security clearance, required for work with UK policing
