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Paytm is India's leading mobile payments and financial services company, pioneering the mobile QR payments revolution. The company processes hundreds of millions of UPI transactions monthly and serves 500+ million registered users.
You will join the UPI product team as a Product Manager, owning end-to-end product vision, roadmap, and execution for one or more UPI surfaces. This role sits at the intersection of consumer behavior, financial infrastructure, and regulatory compliance.
Key Responsibilities:
Core UPI Product Ownership: Own product vision and roadmap for UPI surfaces. Drive seamless payment flows including initiation, authentication, success/failure states, and post-transaction experience. Continuously improve funnel metrics—conversion, success rate, drop-off—through A/B testing and experimentation. Work within NPCI guidelines and stay ahead of regulatory changes while maintaining excellent user experience.
User Experience & Growth: Identify friction points in the UPI journey using data, user research, and support insights. Design and launch features that drive engagement, frequency of use, and top-of-wallet positioning. Own discovery and nudge strategies for new UPI capability adoption. Collaborate with design to maintain fast, trustworthy, and intuitive payment experience.
Platform Reliability & Scale: Define success metrics (SLAs, success rates, latency benchmarks) and hold engineering accountable. Build escalation frameworks and incident response playbooks for payment failures. Ensure platform readiness for high-traffic events like festive seasons, IPL, and government disbursements.
Insights & Experimentation: Build and maintain dashboards tracking north-star and guardrail metrics across the UPI funnel. Drive rapid experimentation culture—hypothesis → test → learn → scale. Generate and socialize insights influencing upstream decisions in engineering, design, and business.
Requirements:
- 3–5 years of product management experience with mandatory focus on consumer-facing products or fintech
- Deep understanding of user psychology, engagement funnels, and conversion mechanics in high-frequency consumer apps
- Proven ability to translate ambiguous problems into structured hypotheses and ship fast, iterative solutions
- Comfort with SQL and product analytics tools (Mixpanel, Amplitude, Metabase, or equivalent)
- Strong written and verbal communication skills; ability to write crisp PRDs, present to leadership, and align cross-functional stakeholders
- Demonstrated ownership mindset; shipped features end-to-end across product, engineering, and go-to-market
Good to Have:
- Prior experience working in UPI-regulated environment or with NPCI product constructs
- Experience with 0→1 product development alongside maintaining and scaling existing surfaces
- Exposure to growth, lifecycle, or CRM-driven product work
