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Resemble AI is building generative voice AI technology with a focus on deepfake detection and prevention. You will own enterprise customer relationships at telco scale, managing the full lifecycle from discovery through rollout and expansion.
Key responsibilities include:
- Owning end-to-end enterprise customer relationships for detection products
- Converting customer needs into clear product roadmaps, PRDs, prioritization frameworks, and delivery milestones
- Leading technical and product conversations with customer engineering and security stakeholders
- Using GenAI tools to accelerate work: summarizing complex customer threads, drafting PRDs and integration plans, synthesizing requirements, creating enablement content, and analyzing usage/support signals (while maintaining accuracy and confidentiality)
- Building repeatable integration playbooks, success metrics, and rollout templates
- Driving adoption, expansion, and repeatability across the customer base
You will be evaluated on customer leadership (earning trust, driving complex programs), product judgment (prioritization, crisp scope-setting), technical fluency (going deep enough to unblock teams), and execution (tight timelines, clear documentation, repeatable playbooks).
Requirements:
- Strong GenAI product fluency: ability to use GenAI tools to synthesize ambiguous customer input into clear requirements and documentation, with strong validation and confidentiality practices
- Technical background in engineering or solutions engineering, combined with strong product instincts
- Excellent stakeholder management and customer communication skills
- Strong writing ability (PRDs, decision documents, integration plans, postmortems)
- Commercial awareness: understanding of adoption, expansion, and repeatability
- Bonus: experience building productized enterprise integrations and playbooks; familiarity with security, fraud, and trust & safety domains
