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Salary: USD 105,000 - 120,000 / annual
Zone & Co is an ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. The company serves over 4,500 customers worldwide with AI-powered automation across the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report.
The Product Enablement Manager is responsible for ensuring Zone's products are effectively positioned, adopted, and leveraged by internal teams and customers. This role focuses on enabling Product, Support, Customer Success, and Professional Services teams with the knowledge, tools, and resources needed to deliver maximum customer value.
Key responsibilities include:
- Develop and maintain a product enablement roadmap aligned with Zone's product strategy and business goals
- Partner cross-functionally with Product, Product Marketing, Customer Success, Support, Professional Services, Sales Enablement, Partner Enablement, and Learning & Development to drive product readiness and adoption
- Translate product launches and updates into scalable enablement programs that equip customer-facing teams with knowledge and resources
- Create and maintain enablement resources including training guides, playbooks, onboarding programs, product FAQs, technical documentation, knowledge bases, and certification tracks
- Enable Solution Consultants and Customer Success teams with product knowledge, technical resources, demo best practices, and adoption strategies
- Design and deliver engaging product education programs through workshops, webinars, internal training sessions, and customer education initiatives
- Own and maintain Zone's product knowledge hub, ensuring documentation and resources remain accurate, accessible, and up to date
- Establish feedback loops between Product and customer-facing teams to capture customer insights and inform product development
- Track and analyze enablement effectiveness through KPIs including product adoption, engagement, and retention impact
- Support post-launch adoption campaigns and ongoing enablement initiatives that drive customer engagement and measurable outcomes
- Champion the customer perspective in product-related discussions and represent enablement in cross-functional planning and strategy sessions
- Manage multiple initiatives simultaneously while exemplifying Zone's culture of collaboration, innovation, and customer-first excellence
Zone operates as a high-velocity, fully remote, global team with a high-trust, autonomous work environment. The company emphasizes self-driven professionals who can navigate the complexities of a unique SaaS environment.
REQUIREMENTS:
- 5+ years of experience in SaaS product enablement, product marketing, product management, or a related field
- Proven experience designing, delivering, and measuring product enablement or training programs within a SaaS environment
- Strong understanding of product enablement strategies, product launches, and the customer lifecycle
- Experience creating scalable learning resources, technical documentation, training materials, and product knowledge programs
- Ability to translate complex product concepts and technical information into clear, accessible content for diverse audiences
- Excellent written, verbal, and presentation skills, with experience facilitating training sessions, workshops, or webinars
- Proficiency with enablement tools, learning management systems (LMS), content management systems (CMS), knowledge bases, collaboration platforms, and analytics tools
- Strong analytical and problem-solving skills, with the ability to measure program effectiveness and use data to drive improvements
- Demonstrated ability to influence, build relationships, and collaborate effectively across cross-functional teams
- Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines in a fast-paced environment
- A self-motivated, innovative, and customer-first mindset, with the ability to take ownership and deliver measurable results
- Bachelor's degree in Business, Marketing, Communications, or a related field preferred; master's degree is a plus
- Proficiency in written and spoken English
