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Klaviyo is hiring a Product Designer to shape the future of their customer experience platform, which helps businesses create and deliver personalized experiences at scale using first-party data.
In this role, you'll design end-to-end product experiences across Klaviyo's platform, translating complex workflows into clear, intuitive, well-documented solutions. You'll focus on delivering polished, user-centered designs for a defined product area by improving usability, reducing friction, and helping customers move faster and make better decisions.
Key responsibilities include:
- Designing end-to-end product experiences and AI-assisted features that help users create, decide, and act more effectively
- Translating complexity into clear, polished solutions with strong visual hierarchy and interaction design
- Prototyping and iterating using AI tools (Claude, Cursor, v0) alongside traditional design workflows
- Applying and contributing feedback to Klaviyo's design systems
- Collaborating with product and engineering from problem definition through launch
- Conducting customer research and usability testing to validate ideas and connect design decisions to real user needs
You'll need excellent design craft fundamentals, experience with design systems, and AI fluency. A prototyping mindset, collaborative approach, research-driven perspective, and adaptability are essential. Nice-to-have experience includes work on complex or data-rich products and familiarity with marketing, messaging, or growth platforms.
This role emphasizes growing your independence over time through early sharing, frequent iteration, and a culture that prioritizes curiosity, collaboration, and craft. You'll actively use AI throughout your design process to accelerate workflows and exploration.
