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Tide is a fintech platform serving over 2 million SMEs globally with business banking, invoicing, and accounting solutions. The company operates across the UK, India, Germany, and France with 2,800+ employees and has raised over $300 million.
You will lead the design function for Payment Services, a critical domain covering all banking products that enable members to receive, send, and store funds domestically and internationally. This is a people-management role leading a small team of product designers across multiple geographies.
Key responsibilities include:
**Strategic Leadership:** Collaborate with Product Managers, Technical Owners, and senior stakeholders to define strategic objectives for the Payment Services domain. Identify and prioritize roadmap initiatives that represent the biggest opportunities for Tide and its members. De-risk initiatives through research, product, and engineering partnerships to deeply understand problems and build customer value. Define success metrics and expected impact.
**Implementation & Delivery:** Drive the execution of strategic initiatives by delivering well-considered, tested, and validated outcomes in incremental ways. Partner with Product Engineering to ensure delivery aligns with vision. Promote and continuously improve ways of working to ensure quality member experiences. Monitor customer impact and operational success, pivoting as needed.
**Design Advocacy:** Champion design practices across Tide at all organizational levels. Promote design thinking and member-centric approaches within your speedboat team. Showcase team talent, capabilities, and achievements in meeting strategic objectives.
**Team Leadership & Development:** Lead and mentor a small team of product designers in different geographies. Build a high-performing team skilled in diverse design methodologies. Provide inspiration, support, and clear career development with actionable goals. Foster a culture of continuous improvement and collaboration.
You'll work within Tide's "Speedboat" structure—cross-functional mission teams including Product Managers, Engineers, UX Writers, Data Analysts, and Marketing—focused on solving critical member problems through continuous delivery. Cross-speedboat collaboration is essential to ensure seamless, connected member experiences.
Required qualifications: Minimum 7 years in UX/Product Design roles, ideally in SaaS scale-ups or startups. Proven experience leading a small Product Design squad or playing a key role in designing and launching world-class products in fast-growing companies. Deep knowledge of Product Design methodologies, especially Design Thinking, across user-centered design activities. Ability to simplify objectives and deliver efficiently while collaborating with Product and Engineering on strategy and OKRs. Proficiency in design reviews and tools like Figma. Experience with user testing and research methodologies. Comfortable in agile, ambiguous scale-up environments. Data-driven approach to decision-making.
