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PrismHR is a leading cloud-based payroll, benefits, and HR software platform serving Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). The company powers 80,000+ companies, 2.5 million worksite employees, and processes $85 billion in payroll annually.
As a Product Consultant on the Professional Services Team, you will be responsible for implementing new customers and consulting existing customers on software solutions and industry best practices. You will independently lead customers through successful implementations and projects, providing expertise in both technical and industry dimensions.
Key responsibilities include:
- Own customer relationships to understand business requirements and provide best practice guidance on PrismHR solution implementation
- Document requirements using functional design documents and Statements of Work that describe project scope, assumptions, deliverables, and estimated hours/schedule
- Maintain comprehensive documentation and detailed notes related to customer projects
- Communicate proactively and regularly with management regarding project status
- Independently manage multiple projects to ensure deliverables meet quality standards and customer expectations
- Work with cross-functional teams to develop and implement robust solutions in an Agile environment
- Design and execute complex merges and customer processes
- Deliver presentations (remotely and in person) to customers at PrismHR and industry events
This role requires deep knowledge of PEO/ASO/Staffing operations, Benefits/Payroll processes, and technical implementation expertise. You will be expected to solve complex problems independently, communicate clearly with stakeholders, and continuously learn new technologies and industry practices.
REQUIREMENTS:
- 5+ years of experience in PEO/ASO/Staffing, Payroll, and Implementation software
- Ability to work independently and understand and solve complex problems
- Excellent verbal and written communication skills with strong presentation abilities
- Ability to prioritize and handle multiple tasks and projects in a fast-paced environment
- Experience defining and documenting workflows and processes
- Strong technical inclination and desire to learn continuously
