SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceNow is seeking a Principal Solution Architect for Core Business Transformation Solutions to serve as a functional and technical expert guiding customers through implementing ServiceNow Workflows solutions. You will focus on HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management, and Finance & Supply Chain Solutions, with an emphasis on accelerating customer business outcomes.
In this role, you will support pre-sales activities including sales presentations, solutioning/scoping discussions, and implementation effort estimation in partnership with Sales and Services teams. You will lead engagement project teams focused on delivering successful customer outcomes, with particular attention to workflow application interconnectivity and governance best practices. You will interact with senior leadership and C-suite executives to support implementation roadmap discussions and change management strategies.
Key responsibilities include designing solutions for common customer use cases and publishing them for broader consumption, establishing relationships with product owners to promote Workflow Solutions capabilities, leading office hours and webinars for field delivery stakeholders, mentoring ServiceNow delivery teams and partner ecosystems, and promoting continuous improvement practices. The role involves up to 50% travel annually driven by customer needs and internal meetings.
You will be expected to develop visually rich conceptual design documents, conduct solution presentations, and obtain customer acceptance on solution designs. Strong emphasis is placed on forging trust with remote and in-person audiences, communicating complex concepts through visualization and modeling, and maintaining a customer-centric mentality.
**Requirements:**
- Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
- Several years of consultation and/or configuration experience implementing complex, highly-capable technologies including integrations and portals
- Several years of technical consulting and/or configuration experience with the ServiceNow platform
- Deep experience with HR Service Delivery, Legal, Workplace/Facility, and Finance/Supply Chain operations and technology solutions
- Demonstrated ability to influence and consult senior leaders in HR, Legal, Workplace/Facility, and Finance/Supply Chain organizations
- Customer-centric mentality with ability to break down barriers for customer success
- Strong interaction skills with both technical and non-technical customers
- Capability to develop professional conceptual design documents for varying audiences
- Experience conducting solution presentations and obtaining customer acceptance
- Strong trust-building and audience engagement capabilities
- Strong aptitude for communicating complex concepts using visualization, modeling, wireframes, and diagrams
- Passion for studying new technologies and pushing existing technology capabilities
- ServiceNow Certifications (required or must achieve within 60 days): Certified System Administrator, Certified Implementation Specialist – Human Resources
- Desired ServiceNow Certification (required or must achieve within 120 days): Certified Technical Architect
