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ServiceNow is seeking a Principal Solution Architect for its Technology Workflow solutions (ITSM focus). This is a senior technical and functional expert role that combines pre-sales consulting, customer engagement, and thought leadership.
In this role, you will:
- Lead pre-sales activities including sales presentations, solutioning workshops, and implementation scoping with Sales Account Executives, Solution Consultants, and Partners
- Serve as a lead member of engagement project teams, ensuring successful customer outcomes with focus on Workflow application interconnectivity and governance best practices
- Interact with senior leadership and C-suite executives to support implementation roadmaps and change management strategies
- Design solutions for common customer use cases and publish them for broader consumption across Solution Consultants and customer communities
- Build relationships with Workflow product owners and stakeholders to promote solution capabilities and roadmaps
- Lead office hours, presentations, webinars, and learning events for field delivery stakeholders, showcasing customer use cases and successes
- Mentor and enable other ServiceNow delivery team members and partner ecosystem participants
- Promote continuous improvement of delivery and engagement materials in partnership with Customer & Partner Excellence teams
- Travel up to 50% annually, driven by customer needs and internal meetings
You will work with both technical and non-technical audiences, translating complex business and technical concepts into comprehensive solutions. The role requires strong communication skills, ability to influence senior stakeholders, and deep expertise in ServiceNow Technology Workflow implementations.
REQUIREMENTS:
- Minimum 8 years of consultation and/or configuration experience implementing complex, highly-capable technologies including integrations and portals
- Minimum 5 years of consultation and/or configuration experience with ServiceNow Technology Workflow solution suite
- Vast and varied experience across leading technology software platforms
- Demonstrated ability to influence and consult with senior leaders; provide thought leadership on business process and technical problem-solving
- Customer-centric mentality with willingness to go the extra mile for customer success
- Strong interaction skills with both technical and non-technical customers; ability to gather requirements and design comprehensive solutions
- Capability to develop visually rich, professional conceptual design documents for varying audiences
- Experience conducting solution presentations and obtaining customer acceptance
- Strong trust-building and audience engagement capabilities (remote and in-person)
- Strong aptitude for communicating complex concepts using visualization, modeling aids, wireframes, workflows, and diagrams
- Passion for studying new technologies and pushing existing technology capabilities
- ServiceNow Certifications Required: Certified System Administrator (required or must achieve within 60 days); at least 2 relevant Certified Implementation Specialist certifications (ITSM, ITOM)
- ServiceNow Certifications Desired: Certified Technical Architect (required or must achieve within 365 days)
