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ServiceNow is seeking an experienced Principal Solution Architect based in Seoul to lead transformational professional services programs on the ServiceNow AI Platform across the APAC region. This is a strategic, customer-facing role that bridges sales and delivery, positioning and executing large, complex, AI-driven transformation engagements with enterprise customers.
You will partner closely with customers' business and technical teams to understand requirements and craft implementation strategies. You'll collaborate with Service Sales Executives, Account Executives, Solution Consulting, and go-to-market teams to design and position high-value, service-led deals with strategic customers. Acting as the single thread of continuity from sales through early delivery, you'll ensure every program aligns to customer outcomes, is commercially sound, and positioned for successful execution.
Key responsibilities include: partnering with sales and go-to-market teams to position professional services engagements; understanding customer requirements and developing implementation strategies; serving as the continuity point from sales into early delivery phases; owning deliverables during the customer implementation lifecycle; leading discovery workshops with enterprise customers to uncover business goals and AI-driven opportunities; collaborating to refine technical and business processes; developing practical solutions and performing data manipulation as needed; shaping AI-enabled workflows and intelligent automation approaches; acting as trusted advisor during pre-delivery phases; and scoping, writing, and presenting Statements of Work.
You will influence multi-million-dollar transformation programs at the earliest stage, work directly with enterprise customers on high-impact ServiceNow and AI initiatives, and be part of a team that values both outcomes and delivery excellence.
REQUIREMENTS:
- Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving (AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proven ServiceNow delivery experience in large-scale transformation programs across multiple modules
- Enterprise architecture experience with deep understanding of SaaS/cloud architecture and platform mechanics
- Executive presence and ability to engage with C-level stakeholders
- Balance of technical depth and strong interpersonal skills, with background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields
- Ability to lead discovery workshops and translate vision into deliverable outcomes
- Collaborative, one-team mindset with skill at working across sales, solution consulting, and delivery organizations
- Professional proficiency in both Korean and English; ability to communicate complex business and technical concepts clearly with enterprise customers, executives, and cross-functional teams
- ServiceNow certifications (CSA, CIS, CMA/CTA) preferred
