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Vestiaire Collective, the leading global online marketplace for pre-loved luxury fashion, is seeking a Principal Product Manager – Operations to lead the Operations Product team from Ho Chi Minh City, reporting to the Chief Product Officer.
This is a hands-on, deep-scope individual contributor role focused on owning the invisible operational machine that powers every transaction on the platform: listing, authentication, publication, sale, and delivery. You will be based alongside the Engineering team in Ho Chi Minh City and will tackle two critical strategic challenges:
1. Fraud Prevention & Seller Trust: Build and own detection, prevention, and resolution systems that protect buyers and defend the authentication promise. This includes developing AI-driven strategies to identify bad actors early without adding friction for honest sellers.
2. Buyer-Facing Imagery & Item Presentation: Reimagine how pre-loved luxury items are captured, enhanced, and merchandised. In this category, the image is the product—your work will make browsing as desirable as the pieces themselves.
You will own the complete product vision and strategy for the operations, logistics, and imagery ecosystem end-to-end. Key ownership areas include: seller trust and fraud prevention systems; buyer-facing imagery and item presentation; the AI agenda for operations (fraud detection, imagery generation/enhancement, catalog quality, operational speed); measurable outcomes (fraud/dispute rates, authentication quality and throughput, time-to-publish, listing conversion, NPS); and architecture partnership with Engineering to scale internationally.
You will operate at Principal level through influence—aligning engineers, designers, data scientists, and operators around strategy without formal management responsibilities. The role emphasizes a culture of discovery, continuously testing ideas against value, usability, feasibility, and viability risks.
Vestiaire Collective is a 600-person, mission-driven company founded in 2009, headquartered in Paris, with offices in London, Berlin, New York, Singapore, Ho Chi Minh City, and warehouses across multiple continents. The company is transforming fashion toward circularity and sustainability.
REQUIREMENTS:
- 8+ years in product management with deep experience in operations, logistics, trust & safety in e-commerce or marketplace products (two-sided platforms preferred)
- Proven track record owning complex, end-to-end strategies and being accountable for outcomes, not just feature output
- Experience tackling problems like fraud, trust & safety, or content/imagery at scale—or demonstrated excitement to take on these challenges
- Experience using AI or automation to make operational or customer-facing products meaningfully better
- Ability to operate at Principal level through influence; strong alignment and communication skills across cross-functional teams
- Sharp, data-informed decision-making with ability to communicate complex trade-offs simply to any audience
- Comfort working close to Engineering and real operations; preference for proximity to the work
- Thrives in fast, test-and-learn environments
- Bilingual in English (and ideally another language for the HCMC context)
