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Salary: USD 141,520 - 208,000 / annual
Twilio is seeking a Principal Pricing and Monetization Manager to lead and scale the company's platform-wide pricing and monetization strategies. This is a high-impact, strategic leadership role reporting to the Director of Monetization & Pricing Strategy.
In this role, you will architect and shape advanced pricing and packaging strategies that generate incremental revenue and margin for Twilio, incorporating product strategy, go-to-market strategy, competitive differentiation, and deep financial analysis. You'll partner closely with Product leadership and senior executives to align product strategy and roadmaps with monetization frameworks, providing critical insights into competitor pricing and packaging.
You will dive into complex datasets across sales, customer behavior, product usage, competitive benchmarks, and financial data to inform pricing strategies. Acting as a strategic bridge across GTM Strategy, Product, Sales, Marketing, and Finance, you'll champion cross-functional collaboration to ensure organizational alignment and flawless execution of new pricing initiatives. You'll own the end-to-end delivery of highly complex, multi-stakeholder monetization projects that generate clear, measurable business impact at the enterprise level.
Twilio is a remote-first company delivering innovative communications solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is committed to open work, connection, and global inclusion.
**Requirements:**
*Required:*
- 8+ years of relevant experience in pricing strategy, including at least 5 years of direct ownership over pricing and monetization strategies in telecom, SaaS, PaaS, or adjacent industries
- Hands-on mastery of developing complex pricing models and evaluating monetization frameworks to generate insights and drive strategic alignment
- Proven track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact
- Exceptional oral and written communication skills, with demonstrated ability to translate complex pricing concepts into compelling narratives that influence peers and senior leadership
- Bachelor's degree in a quantitative or business-related field, or equivalent experience
*Desired:*
- Past experience in a B2B environment
- Direct experience designing and scaling multi-product, platform-level pricing strategies
- Deep understanding of advanced pricing survey techniques (e.g., conjoint analysis, Van Westendorp)
- Consulting experience, MBA, or advanced degree in a quantitative discipline
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
