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ServiceNow is seeking a Principal Platform Architect to join the Customer Outcomes team, which accelerates platform adoption and improves customer outcomes through a portfolio of professional services.
In this technical advisory role, you will be responsible for helping customers establish a strong technical foundation on the ServiceNow Platform and design solutions that drive measurable outcomes. You will ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations, and platform health. This is a consultative position focused on guiding ServiceNow employees, partners, and customer teams to deliver solutions built on architectures designed for long-term success.
Key responsibilities include:
- Work across customer organizations at executive, platform owner, enterprise architect, and development team levels during solution selling, structuring, and implementation
- Serve as a technical expert across multiple engagements, guiding customers, partners, and internal teams toward successful solutions
- Develop deep relationships with technical and business leaders to understand ServiceNow's role in their digital transformation vision
- Translate business goals and technical requirements into architectural blueprints for complex objectives
- Engage with customer Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with core applications
- Manage technical governance and delivery operating models
- Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
- Support sales efforts through engagement scoping and estimation
- Contribute to leading practices and expertise across the ServiceNow platform
- Mentor and support the professional development of others
- Maintain current skills and certifications in relevant ServiceNow workflows
Requirements:
- 12+ years of progressive experience in a professional services organization, or equivalent education/experience
- Management consulting background
- Demonstrated success driving complex issues through analysis and resolution
- Ability to communicate complex information to diverse audiences (both technical and non-technical)
- Industry domain expertise in SaaS
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Right to work in the United Kingdom
