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Salary: USD 56,640 - 70,800 / annual
Verana Health is a digital health company leveraging real-world data and AI to deliver quality insights across the drug lifecycle and within medical practices, with a focus on oncology, ophthalmology, neurology, and urology. The company recently secured $150M in Series E funding led by Johnson & Johnson Innovation and Novo Growth.
The Practice Experience Manager holds primary ownership and accountability for customer satisfaction within assigned medical practice accounts. This role serves as the central point of contact and internal champion for practice needs across Verana Health's organization.
Key Responsibilities:
- Build and maintain effective internal and external relationships with assigned practice accounts
- Provide comprehensive support and education for navigating the Merit-Based Incentive Payment System (MIPS), including Quality, Promoting Interoperability, and Improvement Activities requirements
- Assist clients in gathering and analyzing healthcare data for accurate performance measure tracking
- Stay current with Quality Payment Program changes and educate clinicians and staff on program requirements and best practices
- Ensure precise and timely submission of MIPS data to CMS in compliance with reporting deadlines
- Maintain expertise on CMS regulations, including hardship and extreme/uncontrollable circumstances (EUC) exemptions, eligibility, and participation criteria
- Serve as the internal advocate for practice needs across all Verana Health functions
- Follow established communication cadence with practices and maintain clear documentation
- Navigate various technology applications including Google Suite, Salesforce, JIRA, Zendesk, Asana, and Slack
- Collaborate cross-functionally to define best practices and achieve organizational outcomes
The role is hybrid with 3 days per week in the Knoxville office and 2 days remote. This position requires someone who can thrive in a fast-paced environment, manage multiple stakeholders simultaneously, and communicate effectively with technical, clinical, and non-technical audiences.
Requirements:
- Associate's or Bachelor's degree in Nursing, Healthcare Management, Health Informatics, Public Health, or other relevant healthcare field
- Prior knowledge of clinical workflows in a healthcare setting (healthcare medical records and/or claims experience)
- Demonstrated ability to coordinate work across teams involving multiple stakeholders and manage simultaneous tasks
- Excellent written and oral communication skills
- Ability to set and manage priorities and articulate ideas to diverse audiences
- Self-motivated and directed with ability to work in fast-paced environment
- Collaborative, iterative, and results-driven approach
Bonus Qualifications:
- Understanding of CMS quality reporting programs and health information technology terminology
- Experience guiding clinicians through MIPS reporting and compliance
- Clinical background (nurse, practice administrator, applications analyst, nurse administrator, or similar)
- Knowledge of healthcare technology systems and EHR platforms
- Medical coding certification
- Project management certifications
- Salesforce experience
