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Paytm, India's leading mobile payments and financial services company, is seeking a Senior Product Manager to own and scale products for its offline merchant ecosystem, particularly within the EDC (Electronic Data Capture) product line.
You will define product strategy, identify customer and business opportunities, build product roadmaps, and drive end-to-end execution across the product lifecycle. Working closely with Engineering, Design, Data, Business, Operations, and other cross-functional teams, you'll build products that improve merchant adoption, engagement, productivity, and retention.
Key responsibilities include:
- Own the complete product lifecycle from discovery through continuous iteration
- Define vision, strategy, and roadmap for merchant-facing products within the offline merchants/EDC ecosystem
- Identify merchant pain points and business opportunities through customer research, analytics, and market insights
- Translate customer and business requirements into clear product specifications and actionable roadmaps
- Drive cross-functional execution with Engineering, Design, Data Science, and Business teams
- Define and track key metrics across acquisition, activation, engagement, retention, and monetization
- Drive experimentation, A/B testing, and rapid iteration to validate hypotheses and improve outcomes
- Identify opportunities to improve merchant adoption, engagement, and transaction frequency
- Leverage analytics, segmentation, personalization, and AI/Agentic capabilities to create scalable solutions
- Develop deep understanding of merchant behavior, competitive offerings, and industry trends
- Collaborate with business and operations teams on product launches and scalability
- Establish product processes, documentation, and prioritization frameworks
- Lead and mentor product managers where applicable
Requirements:
- Strong academic background; Tier-1 institute preferred
- Proven experience in Product Management at Tier-1 product, consumer internet, fintech, or high-scale technology companies
- Demonstrated end-to-end product ownership from discovery and strategy through launch, adoption, and iteration
- Strong understanding of product development lifecycle, strategy, roadmap planning, and prioritization
- Strong analytical and problem-solving skills; ability to translate data and customer insights into decisions
- Hands-on experience with product analytics, experimentation, A/B testing, user segmentation, and metrics
- Experience building products for large-scale consumer, merchant, or fintech ecosystems preferred
- Understanding of merchant-facing products, payments, financial services, or offline commerce advantageous
- Experience leveraging AI/Agentic capabilities to enhance products and automate workflows
- Strong stakeholder management and cross-functional collaboration skills
- Excellent communication and ability to articulate product vision and strategy clearly
- High ownership, structured problem-solving, and strong bias for execution
- Ability to operate effectively in fast-paced, ambiguous, data-driven environments
