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Benchling is an AI platform for biotech R&D used by over 200,000 scientists globally, including major biopharma companies like Sanofi and Moderna. The company is rebuilding biotech for the AI era by embedding AI agents and structured data capture into scientific workflows.
As Portfolio Leader of Commercial Professional Services for EMEA, you will own the complete commercial performance of Benchling's services portfolio across the region, spanning bespoke strategic implementations, standardized packaged services, and the implementation partner ecosystem. This is a senior individual contributor role that does not manage implementation teams directly but owns the commercial motion, delivery frameworks, partner program, and capacity model.
Key responsibilities include: owning EMEA services bookings and forecasting across bespoke, packaged, and partner-delivered work; driving delivery quality on custom implementations for Strategic and SMB accounts; establishing scoping-to-delivery pipelines and SOW governance; maximizing services attach rates with EMEA Sales; overseeing the packaged services portfolio end-to-end; managing the partner lifecycle, enablement, and certification; defining joint delivery models between internal and partner consultants; and establishing KPIs for utilization, realization, margin, and project velocity.
You will be accountable for delivery health across all engagement types, ensuring projects land on time, on budget, and against committed customer outcomes. The role requires deep commercial fluency in bookings, revenue, margin, scoping, pricing, and forecasting discipline. You'll drive results and enforce standards across teams you don't directly manage, balancing bespoke, packaged, internal, and partner delivery to optimize margin, speed, and quality.
Required: 7+ years in Professional Services, Consulting, or Delivery with deep expertise owning complex commercial engagements end-to-end. Proven track record owning services portfolios or commercial outcomes as a senior IC or player-coach. Demonstrated experience with high-volume standardized services alongside enterprise engagements, partner enablement and governance, and EMEA market delivery.
