SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Hootsuite is seeking a Platform Delivery Specialist to configure and implement client accounts across Hootsuite's core platform and Lumen by Talkwalker (social listening tool). You will build dashboards, automated reports, workflows, and alerts that clients depend on, and deliver standard training sessions.
You will work with the Professional Services Implementation team for new client onboarding to ensure platform setup meets customer requirements and timelines. For existing clients, you'll partner with Customer Success on ongoing platform delivery work. Your core responsibilities include setting up technical foundations properly, maintaining data quality, and ensuring account structures scale effectively.
Key responsibilities:
- Configure Hootsuite platform (Teams & Permissions, Planner, Analytics) to documented client requirements and internal specifications
- Design and implement enterprise account structures, custom tagging taxonomies, and granular role-based permissions across Hootsuite and Lumen
- Build social listening dashboards and topic/query structures in Lumen to client specifications
- Build automated reports, scheduled exports, and alert logic (spike detection, sentiment thresholds, keyword triggers) using native tool capabilities
- Help clients configure AI agents within the platform and use AI tools to increase efficiency on repeatable build and reporting tasks
- Deliver standard, repeatable training sessions to clients on platform use and reporting features
- Support third-party partner delivery network with trainings and build QA
- Review completed configuration and reporting work for quality, catching defects before handoff and partnering with clients for UAT
- Interact directly with clients regarding platform build work: confirming request details, demoing completed dashboards or workflows, walking through reports
- Set up recurring workflows that keep dashboards, reports, and alerts current without manual rebuilding
- Contribute to process or tooling improvements to support high-quality platform delivery at scale
- Contribute to and help refine configuration and reporting playbooks as tools and client needs evolve
Requirements:
- 2-5 years of professional experience, ideally in SaaS platform configuration, technical support, QA, or reporting/analytics-adjacent role
- Comfortable learning multiple tools quickly and working across more than one platform in parallel
- Strong attention to detail and process discipline
- Basic comfort with boolean operators and dashboard/report-building logic (filters, saved views, scheduled exports, alert conditions) in a low-code environment
- Comfortable using AI tools to speed up repeatable work and open to helping clients understand and configure AI agent features
- Clear written and verbal communication, including light, structured client-facing interactions (demos, walkthroughs)
- Able to manage a queue of build and reporting work against SLA targets in a fast-paced environment
- Demonstrates accountability, customer focus, open communication, resilience, and adaptability
- Solution-oriented mindset with growth mentality and collaborative approach
