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Ethos is a life insurance technology company transforming how life insurance is bought, sold, and underwritten through a three-sided platform serving consumers, agents, and carriers. The company offers instant, accessible products with no medical exams required, democratizing access to life insurance.
The People Services Associate is the frontline of People Services, responsible for delivering accurate, timely, high-quality support across the employee lifecycle. Reporting to the Manager, People Services, you will own your work with exceptional attention to detail and a genuine service orientation. This is a high-volume, transactional role where precision is critical—getting it right the first time is the standard.
Key responsibilities include:
- Deliver accurate People Services support across onboarding, employee changes, records, offboarding, and everyday employee questions
- Own cases end-to-end with exceptional attention to detail, ensuring every transaction is correct on first attempt
- Provide warm, responsive, service-first experiences in all employee interactions
- Meet or exceed service levels for response time, resolution time, and quality
- Maintain accurate data and records in People systems for every transaction
- Follow SOPs and playbooks closely with clear, consistent documentation
- Apply critical thinking to identify friction, errors, and recurring issues; recommend process and automation improvements
- Resolve routine and mid-complexity cases; escalate complex cases appropriately
- Handle sensitive and confidential information with discretion
- Partner with teammates, People Partners, and HR Technology for clean handoffs
- Support compliance and data accuracy in day-to-day execution
The role operates on rotational shifts on a monthly basis: First Shift (2:00 PM–11:00 PM) and Second Shift (8:00 PM–5:00 AM).
Requirements:
- 2+ years in People/HR operations, shared services, or support and service-delivery roles
- Exceptional attention to detail and track record of accurate, high-quality work
- Strong service orientation and empathy; genuine enjoyment of helping people
- Global experience and knowledge of U.S. processes; ability to work in U.S. time zones
- Critical thinking and continuous-improvement mindset
- Strong organization and ability to manage high volume without quality degradation
- Comfort working in People systems and case-management or workflow tools; quick learner
- Clear, professional written and verbal communication
- Discretion and sound judgment with confidential information
- Comfort in fast-paced, changing environments
- Bachelor's degree or equivalent experience; interest in AI and automation is a plus
