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Wave is building financial services across Sub-Saharan Africa to make the continent cashless. As a People Partner - Support, you'll serve as an HR strategic partner to Wave's call center operations in Mali and Burkina Faso, supporting the Support department's teams through coordinated people initiatives.
You'll work closely with Support leadership to align HR strategy with team OKRs, identifying talent development, reassignment, and organizational restructuring opportunities. You'll collaborate with Support Leads on performance management workflows—ensuring regular feedback cycles, 1:1 meetings, coaching, career conversations, OKR setting, performance evaluations, and PIP follow-ups.
Operationally, you'll manage employee records and compliance: auditing sick time and overtime submissions, tracking tenure changes for benefits administration, updating HR systems, managing work accommodation requests in coordination with local medical professionals, and ensuring adherence to HR policies and local labor laws. You'll support the full employee lifecycle—recruitment, onboarding, resignations, terminations, and exit interviews—while maintaining proper documentation.
You'll also drive employee engagement and retention through recognition programs, team-building activities, career development conversations, and solutions to address absenteeism. The role requires building trust-based relationships with team members and fostering a positive, high-impact work environment. You'll report to the People Team and coordinate across Support leadership to execute initiatives that reduce turnover and improve organizational effectiveness.
This is a permanent, in-office role requiring work authorization in Mali or Burkina Faso. Wave offers competitive salaries, health insurance for employees and dependents, 26 weeks parental leave for mothers (4 weeks for fathers), subsidized childcare, airtime reimbursement, free food, and office facilities.
